How have you updated the theme? Manually or from the Wordpress updates (more info)? I'm asking that because I saw that you have purchased our Kalium theme on October 2017 but your product is not registered yet.
Also are you using Child theme? If yes, have you activated the Kalium (Main theme) to check if the same issue is still valid?
thank you for your answer. I must update every new version manually, because the automatic update doesn't work (no idea what the problem is) I use child theme, but after your message i try the main theme with the same issue. I hope you have an idea.
Can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I found the issue, there is a conflict with our theme and WPBakery Page Builder (formerly Visual Composer). I was able to build a temporary patch for clients, before you continue with further steps please consider reading the article we wrote about How to Add Custom CSS to your site, then paste the code below in Custom CSS Section.
/* Kalium Temporary Patch for Video Players */
.wpb_video_widget .wpb_video_wrapper{
padding-top: 0!important;
}
.wpb_wrapper .wpb_video_wrapper .image-placeholder{
padding-bottom: 56.25000000%!important;
}
This issue will be fixed on the Kalium 2.3.4 update so when you update the theme you must remove this CSS code.
Hello,
after the update from Kalium 2.3.1 to Kalium 2.3.3 the vimeo video on my frontpage can't shown. What is the problem ?
I don't make any changes on the page - you can see two screens in the attachment - what is the problem ?
Greetings
Hi Konstantin,
How have you updated the theme? Manually or from the Wordpress updates (more info)? I'm asking that because I saw that you have purchased our Kalium theme on October 2017 but your product is not registered yet.
Also are you using Child theme? If yes, have you activated the Kalium (Main theme) to check if the same issue is still valid?
Thanks!
Hi Ylli,
thank you for your answer. I must update every new version manually, because the automatic update doesn't work (no idea what the problem is)
I use child theme, but after your message i try the main theme with the same issue.
I hope you have an idea.
Hi Konstantin,
Can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Thanks!
Hi Konstantin,
I found the issue, there is a conflict with our theme and WPBakery Page Builder (formerly Visual Composer). I was able to build a temporary patch for clients, before you continue with further steps please consider reading the article we wrote about How to Add Custom CSS to your site, then paste the code below in Custom CSS Section.
/* Kalium Temporary Patch for Video Players */ .wpb_video_widget .wpb_video_wrapper{ padding-top: 0!important; } .wpb_wrapper .wpb_video_wrapper .image-placeholder{ padding-bottom: 56.25000000%!important; }This issue will be fixed on the Kalium 2.3.4 update so when you update the theme you must remove this CSS code.
Thank you.
Works fine now - thanks - i will remember to remove, when kalium 2.3.4 is ready.
Have a great day and weekend
Konstantin
Hi Konstantin,
Glad to hear that, have a great weekend.
Thank you.