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  Public Ticket #1534334
Product showing problem
Closed

Comments

  • sinth_fr started the conversation

    hi, thank you for your great support. i lost this options (check the attachment ) in my product carousel. please tell  me how can  i solve it?

    thank you

  • [deleted] replied

    Hi sinth_fr,

    How you lost it please? While modifying the theme core files? To show that option you must use carousel and there you must have more 5 or more products. Then the arrows will appear.

    Thanks!

  • sinth_fr replied

    hi,

    thank you for your reply.

    I didn't modify any core file. i have posted more than 4 products. but yesterday i lost the arrows. please solve it.

    thank you

  • [deleted] replied

    Hi there,

    This is strange because we don't have any user that have reported this problem before. So this problem is happening only on your end and I need to check it.

    Can you please share your Wordpress credentials here, because I need to login to your site and test this issue.

    To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.

    Thanks!

  •   sinth_fr replied privately
  • [deleted] replied

    Hi there,

    This was happening because you where using the latest version of WooCommerce plugin. We haven't updated Oxygen yet to support WooCommerce 3.3.

    For more info please read Outdated copies of some WooCommerce template files article.

    You can downgrade to WooCoomerce 3.2.6 using the WP Rollback plugin until we release theme update that support WooCommerce 3.3 (learn more).

    If you don't know to do that then I can do it for you.

    Thanks!

  • sinth_fr replied

    hi,

    thank you for your great help.

    please do it for me. i have tried and installed wp rollback plugin but failed to do that.


    thank you

  • [deleted] replied

    Hi there,

    Problem solved.

    Will set this ticket as closed from here.

  • sinth_fr replied

    thank you for your great help