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Hi Laborator Staff,
yesterday i tried to instal and update theme Kalium on our workshop website. After all actualisation (im not completle sure if it was coused by actualisation of theme, instaling one of theme plugins or trying to register theme by evato, i did all 3 that afternoon) website stop to work and an error i got was
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request"
After searching for qlues in your forum i saw topic: https://laborator.ticksy.com//ticket/1401847/
so i downloaded file load-classes.php like you adviced in that topic. Now i have another error on my website
"
Warning: require_once(/home/labzdra/domains/labzdra.linuxpl.eu/public_html/MoodForWood/wp-content/themes/kalium/inc/classes/compatibility/kalium-visual-composer.php) [function.require-once]: failed to open stream: No such file or directory in /home/labzdra/domains/labzdra.linuxpl.eu/public_html/MoodForWood/wp-content/themes/kalium/inc/classes/kalium-main.php on line 163
Fatal error: require_once() [function.require]: Failed opening required '/home/labzdra/domains/labzdra.linuxpl.eu/public_html/MoodForWood/wp-content/themes/kalium/inc/classes/compatibility/kalium-visual-composer.php' (include_path='.:/usr/local/php/p53/lib/php') in /home/labzdra/domains/labzdra.linuxpl.eu/public_html/MoodForWood/wp-content/themes/kalium/inc/classes/kalium-main.php on line 163"
Please help, we are starting registration soon and we have bought a lot of advertisment for our website... which is currently not working :(
Kind regards
- Inga
Hi Inga,
Can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I will re-update the theme for you because this problem should not happen to you. It doesn't show to us or to any client.
Thanks!