Hello, I have 2 problems with the AURUM (v2.14) Theme.
1 - On the "Theme options" on "Shop setting" section, under `Product Columns` where it's ask "Set how many products to show in mobile devices." I set "Two products per row." but it still display 1 product per row...
2 - On the WPBAKERY edit page (backend+frontend). Im using in the Laborator TAB the `Products Carousel` feature and in the "build query" when i try to set products in specific category, its loading endless and never find my category (no matter which category).
1. Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
2. That's a known issue for which we have written an article in our documentation, instead of using the categories field you should use the Taxonomies where the products will be filtered.
I have edited the hosts file but the same old site is appearing.
Regarding your new question, please create a new ticket for it as this ticket is assigned only to the first mentioned questions and to make it more clear for us and you please create a new ticket instead.
Hello,
I have 2 problems with the AURUM (v2.14) Theme.
1 -
On the "Theme options" on "Shop setting" section, under `Product Columns` where it's ask "Set how many products to show in mobile devices." I set "Two products per row." but it still display 1 product per row...
2 -
On the WPBAKERY edit page (backend+frontend). Im using in the Laborator TAB the `Products Carousel` feature and in the "build query" when i try to set products in specific category, its loading endless and never find my category (no matter which category).
Please help,
thanks!
Hi Tal,
1. Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
2. That's a known issue for which we have written an article in our documentation, instead of using the categories field you should use the Taxonomies where the products will be filtered.
Best regards,
Laborator Team
Hi there,
I have edited the hosts file but the same old site is appearing.
Regarding your new question, please create a new ticket for it as this ticket is assigned only to the first mentioned questions and to make it more clear for us and you please create a new ticket instead.
Best regards,
Laborator Team
Hey,
It's can't be that the old site still showing.. maybe you need clear cache?
I did it and also my costumers (3 persons) and another support ticket (for another plugin) and they could see the new site.
Please try again while you clear the dns cache (https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache)
Hi Tal,
Having problems when trying to login, please see the issue in this video:
https://d.pr/v/qMKiEq
Best regards,
Laborator Team
hey,
One of your support team (Ylli) also have this problem.
As i told him, maybe could you control my computer with "TeamViewer" or any software kind of that and watch the problem..
I really don't know why you having issues with the login credentials.
Please suggest me how to proceed?
Thanks
Hi Tal,
Try creating a new username with super admin privileges and test the credentials before.
Best regards,
Laborator Team
Hi there,
I've added the following CSS to Custom CSS > Responsive > Extra Small field to make it work.
.mobile-two-columns { width: 50%; float: left; } .products.columns-3.loop-main .col-sm-12 { clear: both; }Best regards,
Laborator Team