After updating the theme and plugins, I have the following issue: even though some containers still have the selection "Default" under Row Settings > Row Stretch, which worked brilliantly in the past, they now display as if I had selected to stretch the content to the edges. This results in ugly text boxes and also a problem with a video I have. Here are the most obvious examples, but the problem is throughout:
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Art, I have never used FTP with this site before (I opted for a Wordpress option with GoDaddy so I didn't even have to use ftp for that this time around). I just logged in and the attached appear to be the FTP credentials (the account refers to them as SFTP). I hope they work.
We have carefully checked this issue and in version 2.3 of the theme we had a small problem with the full width rows, for which we released 2.3.1 to fix this issue but it seems that we have forgot to include the WPBakery Page Builder element in this fix so soon we will release version 2.3.2 to fix your issue.
Maybe there could be a quick-fix for this but the developer isn't in the office so you'll have to wait for the update.
We are thankful for reporting this bug, and we want to apologize for the problems you may have encountered.
Hi,
After updating the theme and plugins, I have the following issue: even though some containers still have the selection "Default" under Row Settings > Row Stretch, which worked brilliantly in the past, they now display as if I had selected to stretch the content to the edges. This results in ugly text boxes and also a problem with a video I have. Here are the most obvious examples, but the problem is throughout:
http://costask.com/portfolio/flatland/
http://costask.com/portfolio/number9/
How can we address this? Just adding padding will logically result in problematic behaviour on mobile phones.
Thank you.
Costas
Hi Costas,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Art, thanks so much for looking into this so thoroughly. I have included the credentials. Cheers
Hi again,
Can you please share your FTP credentials too.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Art, I have never used FTP with this site before (I opted for a Wordpress option with GoDaddy so I didn't even have to use ftp for that this time around). I just logged in and the attached appear to be the FTP credentials (the account refers to them as SFTP). I hope they work.
Thank you.
Costas
Hi Costas,
We have carefully checked this issue and in version 2.3 of the theme we had a small problem with the full width rows, for which we released 2.3.1 to fix this issue but it seems that we have forgot to include the WPBakery Page Builder element in this fix so soon we will release version 2.3.2 to fix your issue.
Maybe there could be a quick-fix for this but the developer isn't in the office so you'll have to wait for the update.
We are thankful for reporting this bug, and we want to apologize for the problems you may have encountered.
Best regards,
Laborator Team
Hi Art,
Sure, thank you for looking into this and letting me know.
Best regards,
Costas
You're welcome Costas, thanks for your understanding
Have a great weekend!
Best regards,
Laborator Team
You too Art :)