not sure when, but the layer slider is now not displaying on desktop. i clear the cache and deactivated several plug ins and still not showing the slider. please advice. thank you.
Please update your theme version and premium plugins too, as they are outdated and that may be the cause of all this. Follow our Updating the theme guide, at the end you have the instructions on how to update the plugins too.
If the problem still persists after updating, then you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Another issue that appears to be new is that the majority of the blog entries and portfolio pages margins are overlapping with the sidebar section. example :
FYI, for the overlapping issue . I figured out the problem. It appears that after the update the Page builder added an extra piece of code and the fix is to simply go to "Classic Mode" and delete the extra code at the beginning and at the end of the post/ page (see attachment).
After checking your site I saw that you are using RocketScript loader as WP extension so I have slightly modified one JS file of our theme and the images are showing.
However this "Rocket Loader" can cause issues on other plugins that doesn't support this method, and lot users sometimes have issues:
Hope that you can solve this issue with the plugin, and if not, then please contact Layer Slider support directly because we don't know how to help you with this specific problem anymore.
not sure when, but the layer slider is now not displaying on desktop. i clear the cache and deactivated several plug ins and still not showing the slider. please advice. thank you.
Hi sgwdesignworks,
Please update your theme version and premium plugins too, as they are outdated and that may be the cause of all this. Follow our Updating the theme guide, at the end you have the instructions on how to update the plugins too.
If the problem still persists after updating, then you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
also, on pages such as the portfolio and blog, some of the thumbnails are not displaying. they were displaying prior to updating the theme. thanks
Another issue that appears to be new is that the majority of the blog entries and portfolio pages margins are overlapping with the sidebar section. example :
Blog:
https://sgwdesignworks.com/solar-product-development/
Portfolio
https://sgwdesignworks.com/portfolio/voltaire-cloud-connected-coffee-grinder/
FYI, for the overlapping issue . I figured out the problem. It appears that after the update the Page builder added an extra piece of code and the fix is to simply go to "Classic Mode" and delete the extra code at the beginning and at the end of the post/ page (see attachment).
Hi sgwdesignworks,
After checking your site I saw that you are using RocketScript loader as WP extension so I have slightly modified one JS file of our theme and the images are showing.
However this "Rocket Loader" can cause issues on other plugins that doesn't support this method, and lot users sometimes have issues:
https://community.cloudflare.com/t/how-can-i-remove-the-rocket-loader-script-from-the-header-tag-on-my-website/4229
So now the portfolio and blog page that was not showing the images/overlapping the text, it works properly:
(view large version)
(view large version)
thank you for the update.
any updates on the layer slider issue?
thank you
Hi there,
The question about the Layer Slider is related to Rocket Loader too. I checked on google and I found two articles that maybe can help you:
— https://kreatura.ticksy.com/ticket/987376/
— https://theme.co/apex/forums/topic/layerslider-and-rocket-loader-cloudflare-causing-javascript-errors/
Hope that you can solve this issue with the plugin, and if not, then please contact Layer Slider support directly because we don't know how to help you with this specific problem anymore.
Thanks for your understanding!