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  Public Ticket #1477941
visual composer
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  •  1
    Agata started the conversation

    Hello,

    I tried to change name of my www (gagatoperia.pl to gagatproject.pl) and import all my store but i lost it and I have to build it once again:( 

    I have a lot off problems, aspecially with visual composer because there is no license code. Where i can find it? 

    Please help me - this is the same store but i had to change the name.

    Best regards, Agata Garlinska 

  • [deleted] replied

    Hi Agata,

    Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as WPBakery Page Builder and Revolution Slider) update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,

    You never need to purchase any premium plugins that comes with our theme, you can purchase them only if you need their support or want to use their extra features

    Thanks for your understanding.

    Have a great day!

  •  1
    Agata replied

    Hi Ylli,

    I updated oxygen version to new one and i tried to update visual composer plugin but there is error information (attachment). what should i do next?

    Regards,
    Agata 

  • [deleted] replied

    Hi Agata,

    The procedure is the same as always has been.

    After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.

    P.S: Please don't update WooCommerce to version 3.3 until we release a compatibility update next month.

    Thanks and have a great weekend!

  •  1
    Agata replied

    HI Ylli,

    I tried once again and there is the same problem. Please look --> attachment.

    There is error and the plugin have problems with update.

    Agata

  • [deleted] replied

    Hi Agata,

    As I wrote on my last reply; To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.

    Thank you!

  •  1
    Agata replied

    Ylli,

    did you look at the attachment?

    i did it and it doesn't work.Appearance > Install Plugins - update.

    appearance mean wygląd in polish. I can make a video with all the process. There is information 

    "Wystąpił błąd przy aktualizacji WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer."

    and it means: An error occurred when updating WPBakery Visual Composer: To receive automatic updates. Please visit Settings to activate your Visual Composer.



  • [deleted] replied

    Hi Agata,

    You are using an very old version of our theme 2.9.1, the latest version for the moment is 4.7.3 (read Oxygen release notes), please update your theme first and then the premium plugins too. 

    The easiest way to update your theme is if you use Envato Market plugin. Just follow this little procedure http://drops.laborator.co/pLFH. When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.

    After you update the theme, there is a chance that we also updated some of the plugins that we offer (WPBakery Page Builder (formerly Visual Composer) and Revolution Slider). To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.

    Note: Laborator recommends not updating WooCommerce to a newer version than 3.2.6 before we release compatible version of latest WooCommerce update.

    Have a great day!

  •  1
    Agata replied

    Hello,

    thank you for your help. Now my site use new oxygen version 4.7.3.

    Unfortunately, I have still problems with update the wp bakery plugin:(.

    What next:)?

    Regards,

    Agata 

  • [deleted] replied

    Hi Agata,

    Can you please share your Wordpress credentials here, because I need to login to your site and test this issue. To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.

    Thanks!

  •   Agata replied privately
  • [deleted] replied

    Hi Agata,

    Problem fixed. This problem was happening because your plugin was very old and the plugin recently changed it's name from Visual Composer to WPBakery Page Builder.

    Have a great day!

  •  1
    Agata replied

    Thank you thank you thank you:)!!!

    Have a great day too!

    Regards,

    A. 

  • [deleted] replied

    Hi Agata,

    Glad to hear that

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from Laborator in advance!

    Have a great day!