Can you please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
P.S: Hope that you haven't updated WooCommerce to version 3.3 because it can be related with this problem. We will release a compatibility theme update next month to support WooCommerce 3.3.
That was happening because the review option was disabled on the products itself, example of one product (Video: https://d.pr/v/eI1mJc).
P.S: You where using WooCommerce 3.3.1, i rolled back the update for to version 3.2.6 of WooCommerce. Please don't update WooCommerce plugin anymore without checking if your latest theme version supports that update of the plugin, we always write those informations on theme release notes
We will update Kalium theme next week. Then we will update Aurum theme and after that we will work on Oxygen update.
Note: Even that Oxygen was initially published on 2014 we will still continue to work on this theme and update it regularly. So if you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
Hi , how could I add the option to add reviews ?
I ticked the rating on shop settings but nothing changed yet
Please advice
thanks
Tina
Hi Tina,
You need to go to WooCommerce > Settings > Products > General.
For more info please read this article https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-5
Have a great day!
Hi ,Thanks for the reply,
Well its a bit confusing, I ticked the leave a review and the option doesn't appear
When I first installed the theme i could see the review option under my products same as in demo.
Not sure why I can't now.
P.S when will the next update will be available?
Warm Regards
Tina
Hi Tina,
Can you please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
P.S: Hope that you haven't updated WooCommerce to version 3.3 because it can be related with this problem. We will release a compatibility theme update next month to support WooCommerce 3.3.
Thanks!
Hi Tina,
That was happening because the review option was disabled on the products itself, example of one product (Video: https://d.pr/v/eI1mJc).
P.S: You where using WooCommerce 3.3.1, i rolled back the update for to version 3.2.6 of WooCommerce. Please don't update WooCommerce plugin anymore without checking if your latest theme version supports that update of the plugin, we always write those informations on theme release notes
Have a great weekend!
Thanks Ylli
Much appreciated!!!
Have a great weekend too :)
P.S Do you know when the new update will be available?
Hi Konstantina,
We will update Kalium theme next week. Then we will update Aurum theme and after that we will work on Oxygen update.
Note: Even that Oxygen was initially published on 2014 we will still continue to work on this theme and update it regularly. So if you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from Laborator in advance!
Have a great weekend!