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  Public Ticket #1465736
envato market plugin
Closed

Comments

  • leonievanderlaan started the conversation

    I am going crazy cause it seems impossible to update my theme! I keep trying to download the envato market plugin (.zip) but it does not download a zip file, all I get are other files that are useless. I can't find a helpdesk on envato so I thought I should ask it here... 

  •  496
    Art replied

    Hi leonievanderlaan,

    Which version of the theme are you using currently, can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Kind regards,
    Art


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  •   leonievanderlaan replied privately
  •  496
    Art replied

    Hi there,

    Can you please share your FTP credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Kind regards,
    Art


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  • leonievanderlaan replied

    I DID share the credentials...... (See my reaction below...) Are those not the right ones?

  •  496
    Art replied

    If you take a look again at my ticket you will see that I am asking for the FTP (File Transfer Protocol) credentials and not the WordPress credentials as we already have them from your last reply.

    Kind regards,
    Art


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  • leonievanderlaan replied

    I'm sorry, I seriously have no fr* idea what FTP is and where to find those credentials... :(

  •  496
    Art replied

    Hi there,

    FTP is where you have uploaded your website and where you upload your content. For more information please read this article and contact your hosting provider for details.

    Thanks for your understanding!

    Kind regards,
    Art


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  •   leonievanderlaan replied privately
  •  496
    Art replied

    Hi there,

    I have managed to update your theme normally through the admin panel and without the need for the FTP credentials now. You have the latest version of the theme installed on your site.

    Kind regards,
    Art


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  • leonievanderlaan replied

    Hi Art,

    Thank you, but don't I need the envato market plugin anyway? For future updates? I still can't download and install it...

    Some other questions:

    - How to remove the page title and description on the homepage? (in my case, the blog page...) and also on the portfolio (Collectie) page? I can't find where those pieces of text come from... 

    - Where can I adjust and / or remove sidebar items?

    - I want to add 'Shop' to the topmenu, and when clicking on it it, seeing the overview of all products, but only see woocommerce endpoints that I can add to the menu.. How does this work? 

    Please explain to me how it's all done, instead of doing it for me... I would like to know how to do it myself!

    Thanks in advance!

    Leonie. 

  •  496
    Art replied

    Hi Leonie,

    You don't need the Envato Market plugin anymore.

    If you have further questions please create a new ticket instead of asking here, since the ticket is started for Envato Market and will end up somewhere else, ticket closed.

    Kind regards,
    Art


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