Important:
This support area is for Kalium 3 users only.
Support for Kalium 4 has moved to our new platform at support.laborator.co.
If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.
I don´t close the session by clicking the button close session.
Hi Nico,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Thanks!
When you click on "logout" then it doesn´t. The page doesn´t load.
Hi there,
You are using an old version of our theme 2.13, the latest version for the moment is 2.14 , please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin. Just follow this little procedure http://drops.laborator.co/pLFH. When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Then if the same issue is still active please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
I have the new version now but i have the same problem.
Hi there,
I can't login on your site because this message (https://d.pr/v/WJxcpZ) is appearing, please unblock some countries such as Albania, Kosovo, Serbia and my IP address 46.99.70.78 so I can login on your site.
Have a nice day!
You have to install Spanish as a language in the browser to be able to log in. I´m sorry
Hi there,
Sorry but i'm not allowed to do that. Please do what message is saying and tell your hosting operator to disable this feature
(view large version)
Have a nice day!
I spoke with them and they told me to install the language
Hi nicofrenchy,
Sorry but we are not allowed to do that. You are the first user that is writing that we need to install a browser language to be able to login, we can login to our 40.000 clients without a problem. If you solve this then please write us again.
Thanks for your understanding!