My credit card did not work on the Envato marketplace so I had to buy the Kalium theme through a friend. I have it installed and need to activate it, but the request is failing every time, I'm guessing because the product purchased is not linked to my account on the Envato market place.
There is no way to enter the purchase information (all of which I have) to get it activated manually, so I'm just stuck. Please let me know how to give you the purchase information manually so I can activate the theme bought by my friend on my account.
We are sorry but it is crucial that you write in our support center with the account you have purchased the theme, since this is the only way to verify you are a real customer of our theme and did not get the theme through illegal ways. So please create a new ticket from the account you purchased the theme.
My credit card did not work on the Envato marketplace so I had to buy the Kalium theme through a friend. I have it installed and need to activate it, but the request is failing every time, I'm guessing because the product purchased is not linked to my account on the Envato market place.
There is no way to enter the purchase information (all of which I have) to get it activated manually, so I'm just stuck. Please let me know how to give you the purchase information manually so I can activate the theme bought by my friend on my account.
Hi spencer ford,
We are sorry but it is crucial that you write in our support center with the account you have purchased the theme, since this is the only way to verify you are a real customer of our theme and did not get the theme through illegal ways. So please create a new ticket from the account you purchased the theme.
Best regards,
Laborator Team