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  Public Ticket #1438254
Unsuccessful plugin update
Closed

Comments

  •  2
    keikland started the conversation
    January 19, 2018 at 1:08pm

    Hello,

    I am running the latest version of Kalium, and for a long time, the WPBakery Page Builder plugin shows installed v4.8.0.1. The current available version is shown to be 5.4.5.  When I try to update the version, the installation is reported to be successful, but the installed version still says 4.8.0.1.  

    What can I do to fix this?

    Best regards,

    Kjell

  • [deleted] replied
    January 20, 2018 at 2:22pm

    Hi Kjell,

    Can you please delete the old version of WPBakery Page Builder (formerly Visual Composer) and then go to Appearance > Install Plugins, install and activate this plugin. This should work and you will have the latest version of the theme.

    I think that this has happened because your plugin version was very very old. 

    Have a great day!

  •  2
    keikland replied
    January 20, 2018 at 3:09pm

    Thanks a lot, Eroll, it worked without a hitch.

    Kjell

  • [deleted] replied
    January 20, 2018 at 4:00pm

    Hi there,

    I'm glad to hear that

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from Laborator in advance and have a great week!

    Will set this ticket as solved from here.

    Thank you.