1. After updating the theme my font is not displaying and instead using Arial. I use Typekit. I saw that another user had a similar problem, but not with Typekit. I add my credentials, so you can have a look.
2. The font is grey instead of black when using internet explorer. It only changes to black when you click on the menu bar. With Mozilla it works correct. I attach you photos to document. The issue existed also before the update.
1. Have you added the classes in TypeKit as we have mentioned in theme documentation, if you haven't added the class selectors there then the font won't be applied on your site.
2. Which version of IE is that, since we are all on Apple computers and cannot view it right now.
1. After logging into your TypeKit account I could understand why the font couldn't be loaded into your site, the real domain of your site is tinagency.eu and not thegermanfixer which you have typed in the kit manager, so I deleted all your existing kits (which didn't have any .wrapper, body, p in them) and added these selectors so it would be applied in your site added the new TypeKit key and now it seems to be working.
The whole issue was caused from the different domain, you will need to always add the same domain to get the font working in your site.
2. We will check this when we have any Windows device with Internet Explorer nearby, as I mentioned we are all on iOS devices.
1. The domain change was done this weekend, so thegermanfixer was the "real domain" before. So this could not have caused the problem. And (after your correct domain update with Typekit) the issue is still there - still Arial, if you check now. .Eveything was fine before the last theme update.
2. Okay, would appreciate if you could look into this.
1. Now that you know where the problem is you have to login into TypeKit and create a new kit by adding the real domain to it, then copy the selectors from the Kit I created, the last time I logged into your site I fixed the issue with your TypeKit fonts and you can go into the Typography area to verify that.
1. thanks, I thought you already did that. Sorry. It now works fine! Thanks so much!
2. Please dont forget to look at the IE issue, when you get a chance. I know you dont have a windows device at the office and I will wait. Just a reminder.
Regarding the IE issue, as I said when we have more time we will check. You should also know it as it is an outdated browser and does not support the latest web technologies, also it has been replaced by another browser from Microsoft.
Hello Laborator team,
I have two issues:
1. After updating the theme my font is not displaying and instead using Arial. I use Typekit. I saw that another user had a similar problem, but not with Typekit. I add my credentials, so you can have a look.
2. The font is grey instead of black when using internet explorer. It only changes to black when you click on the menu bar. With Mozilla it works correct. I attach you photos to document. The issue existed also before the update.
Thanks in advance for your support.
Tina
{"wp":{"use":false,"adminUrl":"www./wp-admin","username":"GemanFixer","password":"PI%Czopq033xd!fOxsm7Fq42"},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi there,
And which is the website you are talking about, as I cannot access this one: http://www.tinagency.eu/wp-admin which you have pasted
Best regards,
Laborator Team
Hi Art,
I am sorry for the hassle. It should be thegermanfixer.de
The other is a re-direct and obvioulsy doesn't work.
Thanks!
TIna
Hi Tina,
1. Have you added the classes in TypeKit as we have mentioned in theme documentation, if you haven't added the class selectors there then the font won't be applied on your site.
2. Which version of IE is that, since we are all on Apple computers and cannot view it right now.
Best regards,
Laborator Team
Hi Tina,
1. After logging into your TypeKit account I could understand why the font couldn't be loaded into your site, the real domain of your site is tinagency.eu and not thegermanfixer which you have typed in the kit manager, so I deleted all your existing kits (which didn't have any .wrapper, body, p in them) and added these selectors so it would be applied in your site added the new TypeKit key and now it seems to be working.
The whole issue was caused from the different domain, you will need to always add the same domain to get the font working in your site.
2. We will check this when we have any Windows device with Internet Explorer nearby, as I mentioned we are all on iOS devices.
Best regards,
Laborator Team
Hello Art,
thanks for your help.
1. The domain change was done this weekend, so thegermanfixer was the "real domain" before. So this could not have caused the problem. And (after your correct domain update with Typekit) the issue is still there - still Arial, if you check now. .Eveything was fine before the last theme update.
2. Okay, would appreciate if you could look into this.
Thanks
Tina
Hi Tina,
1. Now that you know where the problem is you have to login into TypeKit and create a new kit by adding the real domain to it, then copy the selectors from the Kit I created, the last time I logged into your site I fixed the issue with your TypeKit fonts and you can go into the Typography area to verify that.
Best regards,
Laborator Team
Hi Art,
1. thanks, I thought you already did that. Sorry. It now works fine! Thanks so much!
2. Please dont forget to look at the IE issue, when you get a chance. I know you dont have a windows device at the office and I will wait. Just a reminder.
Thanks again for your great support!
Tina
Hi Tina,
Regarding the IE issue, as I said when we have more time we will check. You should also know it as it is an outdated browser and does not support the latest web technologies, also it has been replaced by another browser from Microsoft.
Best regards,
Laborator Team