I cannot activate my theme. It keep trying to link my theme to the wrong Envato account even though I purchased it on the cncohn envato account. I keep getting an error message that says "You don't have any purchase of Kalium from symbiotic Envato account!" I'm logged in to Envato with my cncohn account. I'd appreciate your assistance in activating the theme so I can properly use it.
As seen from the backend at our activation database, your site appears to be activated to ttp://www.cindyncohn.com and it appears it has been activated at 22:26:06, are you still getting the activate screen after you've activated? If yes, then we'll need to check it and see what is causing that.
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I cannot activate my theme. It keep trying to link my theme to the wrong Envato account even though I purchased it on the cncohn envato account. I keep getting an error message that says "You don't have any purchase of Kalium from symbiotic Envato account!" I'm logged in to Envato with my cncohn account. I'd appreciate your assistance in activating the theme so I can properly use it.
Thanks!
{"wp":{"use":false,"adminUrl":"www.cindyncohn.com/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi Cindy,
As seen from the backend at our activation database, your site appears to be activated to ttp://www.cindyncohn.com and it appears it has been activated at 22:26:06, are you still getting the activate screen after you've activated? If yes, then we'll need to check it and see what is causing that.
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Art,
Thank you for your reply. I see that it is activated now. I'm not sure why I was initially getting that message. But I guess I'm set for now.
Thank again!