I have installed the Oxygen theme and child theme following the documentation. I have not been prompted to install the relevant plugins as per the documentation, and cannot figure out how to trigger the plugin install.
I do not appear to have the Laborator icon on my left hand menu to allow me to install any demo content or tweak the theme settings.
I've tried re-installing the theme but this has resulted in the same thing.
After you install the Oxygen theme you should go to Appearance > Install Plugins and Install first, then Activate all the plugins that you see there. We wrote about that on this article.
If you have any problem please share your site credentials here, because we need to login to your site and see this live.
To include your credentials click Insert Credentials button in editor toolbar (see how), so your reply will be market as private.
This was a interesting. You where using our Oxygen child theme but the Main theme was another theme that had the same name as our theme but that is a free theme.
I installed that Oxygen free theme for you and wanted to install the Oxygen (Main theme) for you (http://d.pr/v/FfoKJ) but the upload failed.
I investigated and found out that some of your server limits where low (Video: http://d.pr/v/A37Swh). So please increase those limits and then you can install oxygen without a problem on your site.
P.S: Please remember to install the Oxygen that is provided on our theme files as you can see here (http://d.pr/v/FfoKJ).
If you still have any problem please don't hesitate to reply.
Hi,
I have installed the Oxygen theme and child theme following the documentation. I have not been prompted to install the relevant plugins as per the documentation, and cannot figure out how to trigger the plugin install.
I do not appear to have the Laborator icon on my left hand menu to allow me to install any demo content or tweak the theme settings.
I've tried re-installing the theme but this has resulted in the same thing.
Can you please advise.
Thanks,
Chris
Hi Chris,
After you install the Oxygen theme you should go to Appearance > Install Plugins and Install first, then Activate all the plugins that you see there. We wrote about that on this article.
If you have any problem please share your site credentials here, because we need to login to your site and see this live.
To include your credentials click Insert Credentials button in editor toolbar (see how), so your reply will be market as private.
Hi Chris,
Please grant me super administrator privileges, i can't do anything on your site with the current privileges.
Thanks!
Hi Ylli,
You have full admin rights now,
Kind regards,
Chris
Hi Chris,
This was a interesting. You where using our Oxygen child theme but the Main theme was another theme that had the same name as our theme but that is a free theme.
(view on new page)
I installed that Oxygen free theme for you and wanted to install the Oxygen (Main theme) for you (http://d.pr/v/FfoKJ) but the upload failed.
I investigated and found out that some of your server limits where low (Video: http://d.pr/v/A37Swh). So please increase those limits and then you can install oxygen without a problem on your site.
P.S: Please remember to install the Oxygen that is provided on our theme files as you can see here (http://d.pr/v/FfoKJ).
If you still have any problem please don't hesitate to reply.
Thank you!