Okay
  Public Ticket #1394375
installation
Closed

Comments

  • sharne started the conversation

    Hi. I have a failure notice when i try to upload and install the aurum.zip in wordpress. It does not even say installing or unpacking. After i click the install button it bombs out.

  •  507
    Art replied

    Hi sharne,

    What message do you get when it "bombs out", please add as many informations as possible.

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Kind regards,
    Art


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  • emt7 replied

    Hello,


    This is also happening to me, can you help? When I try installing it looks like it is loading then after around 30 seconds or a minute it says: 

    Are you sure you want to do this?

    please try again

    When I try again the same thing happens.

  •  507
    Art replied

    Hi emt7,

    Please submit a new ticket instead of replying to another ticket, I will close this ticket.

    Kind regards,
    Art


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