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  Public Ticket #1387740
Problem with Typography import
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  • thejennaharmon started the conversation

    I'm trying to install the Photographer demo content on the Kalium theme. Every time I install it, I get this error:

    [ErrType: typolab] Typography file doesn't contain valid export code!

    I have double checked that my server requirements match what is found in this article. (I attached my system status to prove that the requirements match) I have tried doing a WP Reset and re-doing the demo content import, but that didn't work either.

    Has anyone else seen this? What am I missing?

  • [deleted] replied

    Hi thejennaharmon,

    Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   thejennaharmon replied privately
  • [deleted] replied

    The reason why I need testing is this video below:

    http://drops.laborator.co/RnXGIM

    As you can see it works here on my server. Depending on this I can say that this actually WORKS, but your server doesn't accept it.

    There should be a reason why your server doesn't allow the font to be imported, and in this case I have to dig into the code and debug the issue. Thats the purpose of testing, and providing to you the solution.