Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
For example on what part of the theme are you stuck. You can't upload the theme or you can't upload demo content or something else?
Are you encountering any error? If yes can you please send us a screenshot of your error?
Also please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
And i saw that you are using the latest version of PHP which is good news but some of your PHP limits are lower than Wordpress and modern themes require.
As example from this article some of the PHP limits must be:
So as you can see (Video:http://drops.laborator.co/fzof1f+) the maximum file size that you can upload on our server is 2MB but our theme is 20MB, that's why you can't upload the theme.
So you can send an email to your hosing provider and write this text:
Dear host, I’m running Kalium theme on one of your servers and Wordpress and Kalium recommends me to increase some PHP limits, such as:
Also please increase those limits to a minimum as follows: max_execution_time 180 memory_limit 128M post_max_size 64M upload_max_filesize 64M max_input_time 60
Looking forward to your reply.
Please note though that many hosts will try to keep the PHP limits low without reason. However you are paying for it, and therefore should be getting your moneys worth.
Hope that me reply was clear to you.
P.S: I think that you where on panic and rated our theme with 1 star, as you can see those informations where on our Theme Documentation.
Good news is that you can still re-rate our theme and remove that 1 star rating today.
When you increase the limits please just tell me what demo-content you want to install and I will do that for you free of charge.
So basically that error showed to you because you tried to upload the main zip file and not the kalium.zip file as I showed you on my video yesterday (Video:http://drops.laborator.co/fzof1f+).
Please just read theme documentation and you will not have any problem to use our theme.Thank you!
I just installed Kalium for you, now you just need to Activate your theme by the theme from this area and then just tell me what demo you want me to install and I will do it for you.
P.S: You can re-rate our theme by going to your Downloads tab.
This is just a test bed - I want to eventually activate under wildtrails.in
When I am ready can you activate this theme for wildtrails.in with all pages and posts retaining the same links? [for SEO purpose] and activate/load most of the plugins I have? if so what will you charge? Do you know how to do rich snippets?
I don't understand why you don't read my message and follow our documentation. I said please activate the theme and then I will install the demo content for you. I needed to activate the theme with my purchase code to be able to install demo-content for you.
I managed to install demo-content for you very easily as we wrote on this documentation link Demo Content Import.
I am working on the theme but not sure say how I can
1. change that "Travel" icon which is getting displayed on the main screen 2. Where I can change those four icons below the slider which are tour organizer, book a flight etc
3. Where do I see posts pertaining to "popular destinations" etc
Can you please send me the link to the documentation which has all these details?
1— Some pages have different logo attached on their Parameters and Options area, so that logo will be valid only for that page. We wrote about this too, for more info please see this video http://drops.laborator.co/ig9HRP+
2— You can change that by editing the page with WPBakery Page Builder, see this video for more info http://drops.laborator.co/wVTPDu+
3— There are portfolio items and you can edit them by going to your Wordpress site > Portfolio
If you have further questions in the future then kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread.
This plugin is offered only for the site that you have installed our theme. If you haven't installed this plugin yet you can find the plugin in Appearance > Install plugins.
1. Please activate revolution slider plugin - its says not registered
2. the document is too complex - please put me in touch with someone from the team - I just need to insert a set of slides whose content comes from a particular posts and not happening
3. it's not even intuitive to set the width and height of a slider - Darn
b) I think that it should not do that if you move your site on a professional way.
c) Sorry but this service is out of our support scope.
If you're looking for professional help in this matter, there's always someone available for such tasks on the WP Kraken or Envato Studio. Pricing and timeline are always straightforward there and that's the main reason for recommending those services.
As for your other last questions:
1— WPBakery Page Builder (formerly Visual Composer), Revolution Slider and Layer Slider are premium plugins that we have bought extended licenses of them to be able to include those plugins on our theme for free. So you can use those plugins without any problem. Those plugins offers some extra features that are activated only if you purchase a copy a those plugins. Then you get the support for those plugins if you need to support from the author.
We also wrote about this on many pages of our documentation site.
2 and 3— Please read Revolution Slider documentation, there are articles that will help you step by step how you can use Revolution Slider plugin.
If you need our support again kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread. Thanks for your understanding.
I just bought one but I am not able install the wordpress theme
please help
Hi Manju,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
For example on what part of the theme are you stuck. You can't upload the theme or you can't upload demo content or something else?
Are you encountering any error? If yes can you please send us a screenshot of your error?
Also please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Please stay calm, we will do our best to help you
Thank you!
Hi Manju,
Can I please delete your previous site and start a fresh Wordpress install for you there?
Thanks!
Surely - go ahead!!
Hi Manju again,
Thanks for your fast reply.
I just checked your PHP limits by this plugin "Host PHP Info" as we wrote on this article WordPress and Kalium Server Requirements.
And i saw that you are using the latest version of PHP which is good news but some of your PHP limits are lower than Wordpress and modern themes require.
As example from this article some of the PHP limits must be:
You can see that information by yourself if you go to this page and search for those three limits that i wrote http://safarisharing.in/wp-content/plugins/host-php-info/info.php
So as you can see (Video:http://drops.laborator.co/fzof1f+) the maximum file size that you can upload on our server is 2MB but our theme is 20MB, that's why you can't upload the theme.
So you can send an email to your hosing provider and write this text:
Please note though that many hosts will try to keep the PHP limits low without reason. However you are paying for it, and therefore should be getting your moneys worth.
Hope that me reply was clear to you.
P.S: I think that you where on panic and rated our theme with 1 star, as you can see those informations where on our Theme Documentation.
Good news is that you can still re-rate our theme and remove that 1 star rating today.
When you increase the limits please just tell me what demo-content you want to install and I will do that for you free of charge.
Remember that we are here to help you
Thanks and hope for your cooperation!
Thank yu so much
Will write to godaddy rigth away
Thanks
I will change 1 star but my issue is not with the installation BUT its niot easy to access support atall and took me an hour to find it :-(
When I get an email of purchase I should get a link or the email id so that it is painless - I was about to give up and accidentally found it
I got those changed and now installing it and now it says
Installing Theme from uploaded file: themeforest-10860525-kalium-creative-theme-for-professionals.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hi Manju,
1— I think that there a lot of places where you can see our support buttons as you can see on this video http://drops.laborator.co/w83fXB+
2— It seems that you have not followed our documentation Installing Kalium via WordPress. We also wrote about this error on this article Error: “The theme is missing style.css stylesheet”.
So basically that error showed to you because you tried to upload the main zip file and not the kalium.zip file as I showed you on my video yesterday (Video:http://drops.laborator.co/fzof1f+).
Please just read theme documentation and you will not have any problem to use our theme.Thank you!
Hi Manju again,
I just installed Kalium for you, now you just need to Activate your theme by the theme from this area and then just tell me what demo you want me to install and I will do it for you.
P.S: You can re-rate our theme by going to your Downloads tab.
A huge thank you from Laborator in advance!
Thanks!
Changed the rating - thanks!!
I needed that travel theme which I saw here
https://demo.kaliumtheme.com/travel/
can you activate for me please?
This is just a test bed - I want to eventually activate under wildtrails.in
When I am ready can you activate this theme for wildtrails.in with all pages and posts retaining the same links? [for SEO purpose] and activate/load most of the plugins I have? if so what will you charge? Do you know how to do rich snippets?
Please hep me - awaiting your replies
Please enable travel for me
https://demo.kaliumtheme.com/travel/
or tell me how to do it
can you please reply?
Hi Manju,
I don't understand why you don't read my message and follow our documentation. I said please activate the theme and then I will install the demo content for you. I needed to activate the theme with my purchase code to be able to install demo-content for you.
I managed to install demo-content for you very easily as we wrote on this documentation link Demo Content Import.
Have a great day!
I should have - sorry :-(
I will read your documentation and customize - thanks
Will come back to you for any further questions - please help out
Hi
I am working on the theme but not sure say how I can
1. change that "Travel" icon which is getting displayed on the main screen
2. Where I can change those four icons below the slider which are tour organizer, book a flight etc
3. Where do I see posts pertaining to "popular destinations" etc
Can you please send me the link to the documentation which has all these details?
Thanks
Hi Manju,
1— Some pages have different logo attached on their Parameters and Options area, so that logo will be valid only for that page. We wrote about this too, for more info please see this video http://drops.laborator.co/ig9HRP+
2— You can change that by editing the page with WPBakery Page Builder, see this video for more info http://drops.laborator.co/wVTPDu+
To learn more how to use WPBakery Page Builder then please read this article WPBakery Page Builder plugin introduction.
3— There are portfolio items and you can edit them by going to your Wordpress site > Portfolio
If you have further questions in the future then kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread.
Will set this ticket as solved from here.
Thank - will go over them - regards
manju
it does not allow me to submit a new ticket - it asks me what product and I dont see your product - Kaadium??
BTW can I just download WPBakery Page Builder plugin into my existing Wordpress theme on WildTrails.in?
Hi Manju,
Please use one of the methods below: http://drops.laborator.co/cGTx. it should work for you as it works for all users.
This plugin is offered only for the site that you have installed our theme. If you haven't installed this plugin yet you can find the plugin in Appearance > Install plugins.
is there a manual for the slider plugin too? Thanks
Hi manju_i7,
For sure, you can find the documentation links for Revolution Slider or Layer Slider on those two articles.
— http://documentation.laborator.co/kb/kalium/revolution-slider-2
— http://documentation.laborator.co/kb/kalium/layerslider-2
Have a great weekend!
Slider says Plugin not activated and to register enter the key
Where do I get the Key
Should all be activated in one shot?
1. Please activate revolution slider plugin - its says not registered
2. the document is too complex - please put me in touch with someone from the team - I just need to insert a set of slides whose content comes from a particular posts and not happening
3. it's not even intuitive to set the width and height of a slider - Darn
Hi Manju,
a) You can check those informations on your server if that meet the WordPress and Kalium Server Requirements
b) I think that it should not do that if you move your site on a professional way.
c) Sorry but this service is out of our support scope.
If you're looking for professional help in this matter, there's always someone available for such tasks on the WP Kraken or Envato Studio. Pricing and timeline are always straightforward there and that's the main reason for recommending those services.
As for your other last questions:
1— WPBakery Page Builder (formerly Visual Composer), Revolution Slider and Layer Slider are premium plugins that we have bought extended licenses of them to be able to include those plugins on our theme for free. So you can use those plugins without any problem. Those plugins offers some extra features that are activated only if you purchase a copy a those plugins. Then you get the support for those plugins if you need to support from the author.
We also wrote about this on many pages of our documentation site.
— http://documentation.laborator.co/kb/kalium/visual-composer-plugin-introduction
— http://documentation.laborator.co/kb/kalium/revolution-slider-2
— http://documentation.laborator.co/kb/kalium/layerslider-2
2 and 3— Please read Revolution Slider documentation, there are articles that will help you step by step how you can use Revolution Slider plugin.
If you need our support again kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread. Thanks for your understanding.
Will set this ticket as solved from here.
Hi manju_i7,
Please use one of the methods below: http://drops.laborator.co/cGTx
If you need purchase code please read this article How to find “Purchase code”.
Have a great day!