Okay
  Public Ticket #1362692
to my site activate
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Comments

  •  2
    fitzy0121 started the conversation

    i activate once and then i installed demo contents but it was seems like something dosen't work ( i could see code on the site ) so i deleted some code at home page code anyway it was dosen't work so i reset my wordpress by plugin (advanced wordpress reset)

    then i activate again but i was dosen't connect to product activation so i can't use it 

    how can i activate again ?

    thank you

  • [deleted] replied

    Hi fitzy0121,

    We just started the day and we saw that our servers (themes, demos, documentation site and our theme registration) are not working for the moment because our hosting partner is having problems for the moment. They are very big hosting company and I think that they will solve this issue quickly. Please try to activate your theme after some hours.

    Thanks for your understanding!

  •  2
    fitzy0121 replied

    Hi Ylli,



    thank you for your reply.

    I'm still in trouble . it's still dosen't working please let me know what's should i do

    still sever dosen't answer (dosen't connect to product activation)

    thnak you

  • [deleted] replied

    Hi Fitzy,

    We are very sorry for this problem that happened, we are using OVH Hosting, it is one of the best hosting providers on the Europe and we have not experienced any single problem with the server for 2 years. Our server is located in France, yesterday there an power outage and all the sites that are on that area are not working. We are working with the support of this hosting to fix this problem as soon as possible. We think that today this problem will be fixed.

    Again, thank you very much for your understanding.

  • [deleted] replied

    Hi Fitzy,

    I just wanted to inform you that our hosting provider resolved the issues and our sites are now up and running.

    Sorry for the inconvenience and thank you very much for your patience.

  •  2
    fitzy0121 replied

    Hi Ylli 

    thank you for your reply


    i could activate again but still i can see some code almost every page how can change to like a Demo kalium ?

    i tried figure it out but i don't know how, please let me know how to do 


    could you see attachment please.

    thank you 

  • [deleted] replied

    Hi Fitzy,

    This is happening because you haven't installed or activated required plugins such as in this case the WPBakery Page Builder (formerly Visual Composer) plugin.

    To install/activate that please go to Appearance > Install plugins.

    Thanks!

  •  2
    fitzy0121 replied

    Hi Ylli 

    wooooow  big thanks !!

  • [deleted] replied

    You're welcome Fitzy

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from Laborator in advance and have a great week!