Okay
  Public Ticket #1351352
No images in homepage
Closed

Comments

  •  4
    kathemisae started the conversation
    October 30, 2017 at 9:24am

    Hi!

    Oxigen theme has updated to 4.6 and now, in my homepage is not loading products in the Products carrousell (Last products and Featured Products). It was working fine before update. Everything is updated (Wordpress 4.8.2, Oxigen theme 4.6, WPBakery Page Builder 5.2)

    Can you help me?

    Thanks for your support

  • [deleted] replied
    October 30, 2017 at 10:37am

    Hi kathemisae,

    I asked for your credentials on your other ticket. Please send us credentials on your other ticket first. Then we will check your both problems on that ticket.

    Thanks!

  •  4
    kathemisae replied
    October 30, 2017 at 12:31pm

    Hi,

    I've moved my homepage untill we resolve the problem. Now my homepage is "Inicio Temp". The problem is in "Inicio" page.

    Regards

  • [deleted] replied
    October 31, 2017 at 8:08am

    Hi kathemisae,

    The problem was happening because of the "Speed Booster Pack" plugin. I disabled this plugin and now everything is working as it should.

    Please remember to do this procedure first every-time that you encounter any problem on the theme.

    Thanks!

  •  4
    kathemisae replied
    October 31, 2017 at 9:37am

    OK

    Thanks for your support!!!

  • [deleted] replied
    October 31, 2017 at 10:53am

    You're welcome

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from Laborator in advance and have an amazing day!

  • [deleted] replied
    October 31, 2017 at 11:42am

    Hi kathemisae,

    I just saw your rating. I thought that you where happy with the theme, not that 4 stars is a bad rating but I must say that i was expecting a five stars for you haha. Anyway thanks for your rating, i appreciate your opinion

  •  4
    kathemisae replied
    October 31, 2017 at 12:09pm

    Hi,

    I'm happy with your support and you always resolve the problems but I think that some times you spend a lot of time between tickets. That's why I put 4 stars.

    Regards

  • [deleted] replied
    November 1, 2017 at 7:35am

    Hi kathemisae,

    Thanks for your opinion.

    Will set this ticket as solved from here.