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  Public Ticket #1327042
Picture size
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Comments

  •  6
    Sarit456 started the conversation

    On the opening page of the website, there is picture with message and "call for an action" button. some of the picture is not shown as expected, also the pictures is not show on mobile devices.

    I have loaded the pictures to the media library of the wordpress and some of the pictures is not shown, I would like help and assistance, how it possible to solve that problem. (looking at the Laborator articles and did not find nothing yet)

    Thank you for the support,

    Doron Zamir

  •  1,559
    Laborator replied

    Hi Doron,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team


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  •   Sarit456 replied privately
  •  6
    Sarit456 replied

    Dear Art,

    The web site is hosting on HostGator servers, also took long time to load the site.

    Kindly, if you can check and give me tips how to increase loading time of the website.

    Thank you,

    Doron

  •  1,559
    Laborator replied

    Hi Doron,

    The problem is not with the theme or the slider, the issue is coming from your images since they are too big for a website and it's not recommended using so large images on the web since it takes too much time to load.

    • The Jerusalem photo is 7 MB
    • Tel Aviv photo is 5 MB
    • Gulf of Eilat is 9 MB
    • Sea of Galilee is 19 MB

    It is recommended using smaller images and not even 1 MB, you have to resize them and if you want also to compress the files use this service to make them smaller in size.

    Best regards,
    Laborator Team


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