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Okay
  Public Ticket #1321821
issue with homepage
Closed

Comments

  • solemessicano2 started the conversation
    October 2, 2017 at 11:40pm

    I'm quite disappointed, waiting for 48 hours to solve a bug with homepage. You requested credentials to see the issue live, i provided them 24 hours ago.... how is it possible that i have to request the same thing three times to have  any answer from you....

  • [deleted] replied
    October 3, 2017 at 6:56am

    Hi there,

    As i can see one of our support agents asked for your Wordpress credentials and you provided them 21 hours ago. One of the support agents will reply to your ticket very soon.

    You can expect a response within 24 – 48 hours Monday to Friday 9am – 1pm CET as we wrote on this page too. But we often reply to all the tickets within 24 hours.

    Thanks for your understanding!