The WordPress media library also cannot process that image as well. So I suggest to delete that image, it might be somehow invalid format. If you open the original file, the browser renders it, however our theme doesn't use the original image, it uses smaller versions of original file for SEO and bandwidth purposes.
Otherwise, you wouldn't have any problem with other valid images.
Hi!
I was creating my first product and wanted to add a product photo.
Unfortunately after uploading this message appeared:
https://prnt.sc/gpr654
What do I need to change in this file to make it work:
https://prnt.sc/gpr6h7
Thank you.
{"wp":{"use":false,"adminUrl":"https://artifexliving.com/product/tool-box-tosca/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi kerlinomm,
I was checking what is wrong there however I am not able to solve this issue without checking the code.
Did you managed to fix the issue because when I visit your site I saw the error is not showing anymore?
Otherwise, please send me your FTP credentials so I can check where the issue is coming from, and also tell me the steps how to reproduce the issue.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Ok then, can you send me your FTP credentials and I'll take a look.
Sorry, but I can't add Credentials as you showed me.
See on attached picture.
Hi,
The issue is with this image only:
(view large version)
The WordPress media library also cannot process that image as well. So I suggest to delete that image, it might be somehow invalid format. If you open the original file, the browser renders it, however our theme doesn't use the original image, it uses smaller versions of original file for SEO and bandwidth purposes.
Otherwise, you wouldn't have any problem with other valid images.
Thank you for checking it out!
Seems to be working with other uploaded pictures too.
Just few specific files are not working and I will not use them.
Issue solved, thanks!
Glad to hear that!
Will set this ticket as solved from here.