Important:
This support area is for Kalium 3 users only.
Support for Kalium 4 has moved to our new platform at support.laborator.co.
If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.
On the template order-details-customer.php is the markup:
<section class="woocommerce-customer-details">
...
<?php if ( ! wc_ship_to_billing_address_only() && $order->needs_shipping_address() ) : ?>
<div class="col-md-4">
<div class="woocommerce-column woocommerce-column--billing-address">
<?php endif; ?>
<h3 class="woocommerce-column__title with-divider"><?php _e( 'Billing address', 'woocommerce' ); ?></h3>
<address class="address-text">
<?php echo ( $address = $order->get_formatted_billing_address() ) ? $address : __( 'N/A', 'woocommerce' ); ?>
</address>
<?php if ( ! wc_ship_to_billing_address_only() && $order->needs_shipping_address() ) : ?>
</div><!-- /.col-1 -->
</div>
<div class="col-md-4">
<div class="woocommerce-column woocommerce-column--shipping-address">
<h3 class="woocommerce-column__title with-divider"><?php _e( 'Shipping address', 'woocommerce' ); ?></h3>
<address class="address-text">
<?php echo ( $address = $order->get_formatted_shipping_address() ) ? $address : __( 'N/A', 'woocommerce' ); ?>
</address>
</div><!-- /.col-2 -->
</div>
<?php endif; ?>
</div>
</section>
This is rendering without the div with class 'col-md-4' around the billing address, i.e.:
<section class="woocommerce-customer-details">`
<div class="row">
<div class="col-md-4">
<h3 class="with-divider">Customer details</h3>
<table class="woocommerce-table woocommerce-table--customer-details shop_table customer_details">
<tbody>
<tr>
<th>Email:</th>
<td>[customer email]</td>
</tr>
<tr>
<th>Phone:</th>
<td>[customer phone]</td>
</tr>
</tbody>
</table>
</div>
<h3 class="woocommerce-column__title with-divider">Billing address</h3>
<address class="address-text">
[Customer Name]<br>
[Company Name]<br>
[Street Address]<br>
[Suburb, State, Postcode]
</address>
</div>
</section>
The address is then wrapping under the Customer details as attached in screenshot.
Screenshot with source showing missing div with class col-md-4 around billing address.
Hi ossigeno,
Can you please share your site and FTP credentials here, because we need to login to your site and see this issue live.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
I don't want to give access to my environment.
Hi ossigeno,
We have over 35,000 customers and some of them in our support system, when any user is having difficulties with their theme setup we need the login credentials to see what we can do about it even though this is not something other authors do in ThemeForest since they have just a quick-help and support.
When you add the credentials through the Insert Credentials button ticket will automatically be set to private here so no-one will see it except you and us the creators of this theme, we have never had an issue with any of the credentials so it is your choice if you want to collaborate with us trying to find the issue.
Best regards,
Laborator Team