we have a problem about the checkout page of the aurum theme.
The problem is really simple:
if someone miss to fill an item about billing details / shipping details such as adress, name, etc, or miss to flag the "accept term and condions" box before proceed to payment the theme just do nothing and "refresh" the page without saying what is missing in the fiields.
In this way the customer have no clue about whats going on and won't know what data he hasn't imput right.
We saw the orinal theme display a message that say which field is missing, so the customer know what to do in case is missing a to imput datas in one shipping/billing fields.
In our theme this message don't display anymore, can you help us bring this function back?
We don't have this issue on our theme a you can see: http://drops.laborator.co/Jd0KIo. Also we haven't received any complain about this problem by any user and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
P.S: If i check your Checkout page i can see that animate.css file is showing error 403 on your server so please check this with your server administrator.
Hi there,
we have a problem about the checkout page of the aurum theme.
The problem is really simple:
if someone miss to fill an item about billing details / shipping details such as adress, name, etc, or miss to flag the "accept term and condions" box before proceed to payment the theme just do nothing and "refresh" the page without saying what is missing in the fiields.
In this way the customer have no clue about whats going on and won't know what data he hasn't imput right.
We saw the orinal theme display a message that say which field is missing, so the customer know what to do in case is missing a to imput datas in one shipping/billing fields.
In our theme this message don't display anymore, can you help us bring this function back?
Hi Davide,
We don't have this issue on our theme a you can see: http://drops.laborator.co/Jd0KIo. Also we haven't received any complain about this problem by any user and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
P.S: If i check your Checkout page i can see that animate.css file is showing error 403 on your server so please check this with your server administrator.
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