Our portfolio section use to be perfect but suddenly the 1:1 videos started playing in a 16:9 format?! in the portfolio section it is set to 1:1 but still plays in 16:9. Any ideas how to fix the problem?
Sorry I was not on the office on Friday, now i saw your ticket and it seems that this is a bug that appeared on our latest theme update. I will try to fix that for you but can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Do I have to open a different ticket if I have other issues I would like to fix?
The vidéo on the landing page does not load on my iphone, and i was wondering if it's possible to load more portfolio thumnails on the landing page (instead of the «view more» button).
Regarding your further questions, kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread.
Hi,
Our portfolio section use to be perfect but suddenly the 1:1 videos started playing in a 16:9 format?! in the portfolio section it is set to 1:1 but still plays in 16:9. Any ideas how to fix the problem?
Hi Ariane,
Sorry I was not on the office on Friday, now i saw your ticket and it seems that this is a bug that appeared on our latest theme update. I will try to fix that for you but can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Ariane,
I have fixed this issue on your site. It was problem inside our theme and it will be included in future updates as well.
Thank you for reporting it.
Thank you so much!! looking goood
Do I have to open a different ticket if I have other issues I would like to fix?
The vidéo on the landing page does not load on my iphone, and i was wondering if it's possible to load more portfolio thumnails on the landing page (instead of the «view more» button).
Cheers!
Hi Ariane,
I'm glad to hear that
To display all your portfolio items or a preselected number you can do this easy thing http://drops.laborator.co/FrmiG1
Regarding your further questions, kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread.
Will set this ticket as solved from here.