Your site is showing fine on my iPhone 7+, the problem is that you have activated the maintenance mode, coming soon mode and you even have a plugin for that which is causing these kind of issues so please try to keep these plugins out of your site since the theme has it's own maintenance functionality.
I don't know what's going on! I though I've replied yesterday to your answer but I don't see my reply anywhere.
Something is going on, I've deleted all maintenance and coming soon plugins. I've deactivated Kallium's maintenance mode, and now I'm shown a coming soon page that I don't know where it's coming from.
On the other hand, If I connect as admin to wordpress through an Iphone 6s and click to see the site (house icon) not even then will any image show. Could you please test it on an olver version of apple devices an let me know?.
I've been trying to open the web for the last 3 days!
Though I still have the issue of the images not showing on apple devices, i'm trying with an ipad 2 and iphone 6s and nothing. Do you know why this could be?
So what can I do? I have another wordpress hosted on the same hosting service, same wordpress version, different theme. The other one works fine, this one doesn't load on any iphone or tablet we've tried, different city, different IP, same result, almost none of the images load.
We're checking the same URL, could it have something to do with WPML?
Now I see that none of your products is translated into English, please translate them into english and set an image so they will show otherwise you will have blank products without any information.
Found out what it is! it has nothing to do with WPML (by the way my web is on spanish, I don't want to translate it to english for now)
The problem is on the iOS Version! So maybe you could give it an eye on the theme on why it's not working on older iOS versions. Tried with several apple devices and we found out that the difference was on the iOS, after update now we can see the images on apple devices, but this shouldn't be! It should be visible on older versions too as not everybody updates their iOS as often.
The screenshots I sent you were not from the iOS versions, none of them but yes they're on iOS 10, so glad to hear that you found out what the issue was and we will take a look on this issue in the upcoming updates to see what we can do about it.
Hello,
I think I opened a previous ticket but I don't know how to search for it or have an email confirming it was opened.
I'm having problems with my web, images won't display on any apple mobile device (Iphone or tablet). They shoy on a Samsung though.
What can this be?
Hi jaleodigital
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Hi there,
Your site is showing fine on my iPhone 7+, the problem is that you have activated the maintenance mode, coming soon mode and you even have a plugin for that which is causing these kind of issues so please try to keep these plugins out of your site since the theme has it's own maintenance functionality.
Best regards,
Laborator Team
Hi Art,
I don't know what's going on! I though I've replied yesterday to your answer but I don't see my reply anywhere.
Something is going on, I've deleted all maintenance and coming soon plugins. I've deactivated Kallium's maintenance mode, and now I'm shown a coming soon page that I don't know where it's coming from.
On the other hand, If I connect as admin to wordpress through an Iphone 6s and click to see the site (house icon) not even then will any image show. Could you please test it on an olver version of apple devices an let me know?.
I've been trying to open the web for the last 3 days!
Thanks for help.
C.
Hi there,
The coming soon mode is coming from Kalium theme, there are two separate modes since they're styled differently, I have already disabled it.
(view large version)
Best regards,
Laborator Team
Great, thanks!
Though I still have the issue of the images not showing on apple devices, i'm trying with an ipad 2 and iphone 6s and nothing. Do you know why this could be?
Regards,
C.
Hi again,
Which images are not showing, can you post the link to that page/product where the images are not showing since they seem to show on my phone.
Best regards,
Laborator Team
Hi Corina,
This is how I see it on my iPhone 7+ and iPhone 6S:
(view large version)
(view large version)
Best regards,
Laborator Team
Hmm.. Well I don't get it why I'm not seeing any images.
I'll ask another colleague of mine to try.
Tx.
Corina
Hi there,
I don't know if we're looking in the same URL but I have just checked it in two other devices:
Another iPhone 6S:
(view large version)
iPhone 5S:
(view large version)
Best regards,
Laborator Team
Hi Art,
So what can I do? I have another wordpress hosted on the same hosting service, same wordpress version, different theme. The other one works fine, this one doesn't load on any iphone or tablet we've tried, different city, different IP, same result, almost none of the images load.
We're checking the same URL, could it have something to do with WPML?
Regards,
C.
Hi there,
Now I see that none of your products is translated into English, please translate them into english and set an image so they will show otherwise you will have blank products without any information.
Best regards,
Laborator Team
Hi Art,
Found out what it is! it has nothing to do with WPML (by the way my web is on spanish, I don't want to translate it to english for now)
The problem is on the iOS Version! So maybe you could give it an eye on the theme on why it's not working on older iOS versions. Tried with several apple devices and we found out that the difference was on the iOS, after update now we can see the images on apple devices, but this shouldn't be! It should be visible on older versions too as not everybody updates their iOS as often.
Hi jaleodigital,
The screenshots I sent you were not from the iOS versions, none of them but yes they're on iOS 10, so glad to hear that you found out what the issue was and we will take a look on this issue in the upcoming updates to see what we can do about it.
Have a great week!
Best regards,
Laborator Team
Great!
Please let me know as you have a release with the fix!
Thanks again,
C.