Okay
  Public Ticket #1234191
main theme front page
Closed

Comments

  •  1
    bottleline started the conversation

    helo 

    i have installed the main theme of roy website bottleine.ca

    and i can't find any option to change home picture and to change the text 

    (We areLabortore team)

    how can i change it ? 

  •  1,559
    Laborator replied

    Hi bottleline,

    I have just revoked your license from bottleline.ca as you said you will move to a new site, are you aware that you the regular license is valid only for a single site, and if you wish to use it on more sites you will have to purchase another license.

    Please read more about theme licensing and activation.

    If you want to change the We are laborator team then that's a Revolution Slider part so go to Revolution Slider and edit the slides of that slider to change the text, for more take some time to read the documentation site.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •  1
    bottleline replied

    Hello Art,

    www.bottleline.ca 

    1- why i can't open new ticket ? i am getting this message 

    • The purchase code provided was not properly validated. It resulted in the following error: "Refresh token not found"

    2- on my portfolio page how  can i  change this text 

    Latest Works

    Our everyday work is presented here, we do what we love, Case studies, video presentations and photo-shootings below.


    3- how can remove the small mouse logo on the front page ?

    4-why i can't submit a new ticket and getting this message 

    The purchase code provided was not properly validated. It resulted in the following error:

    "Refresh token not found"

  • [deleted] replied

    Hi bottleline,

    1— Sorry but the platform that we use to handle our support Ticksy is having problems for the moment and that's why this problem happened to you. We contacted the author of this platform and they are working to fix this problem so i hope that this problem will be solved next 24 hours.

    Thanks for your understanding!

    2— To change that you just need to go Theme Options > Portfolio Settings > Other Settings.


    (view on new page)

    3— Can you please add the code below to your Custom CSS area:

    .mouse {
    display: none !important;
    }

    4— Please read answer 1.

    Will set this ticket as solved from here.

  •  1
    bottleline replied

    Hello Ylli 

    please don't close this ticket because its not really solved yet and still i can't submit a new ticket till your site is fixed so i can  issue another ticket.

    i asked yesterday about 

    2- on my portfolio page how  can i  change this text 

    Latest Works

    Our everyday work is presented here, we do what we love, Case studies, video presentations and photo-shootings below.

    your answer was :

    2— To change that you just need to go Theme Options > Portfolio Settings > Other Settings.

      (view on new page)

    i have tried like you explained  and its not working .... if you go to my website bottleline.ca you can see the text is still there with no changes although i have made a change to it. its still not taking effect on my main page in portfolio section.

    ---------------------

    another thing is when i am deleting some pages from my theme back end its not taking effect on the live page and still the pages the i have deleted is showing in the main menu .

    what should i do ?

    thank you 

  • [deleted] replied

    Hi bottleline,

    1— Hmm please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread. To include your credentials click Insert Credentials button in editor toolbar. (See how)

    2— This is not a theme issue and this is a Wordpress related question so please contact Wordpress support for this.

  •   bottleline replied privately
  • [deleted] replied

    Hi bottleline,

    Please just see this video recording that i made for you http://drops.laborator.co/a3KbyK and you will see the place where you can change that text

  •  1
    bottleline replied

    Thank you so much Ylli,

    i like your video so much and it was very helpful.

    much appraciated 

  • [deleted] replied

    Hi bottleline,

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from Laborator in advance and have a great weekend!

    Will set this ticket as solved from here.