Can you please try to be very specific about the question and explain it more to us, was it heme installation or demo content installation please?
Also please check if your server offers the Minimum PHP requirements, if not then you should contact your hosting provider and ask them to increase those limits for you.
Then you can try to install the theme again and see if the error is still active. If you still encounter the same problem, then please make a video and tell us the video to see this problem and share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I have tried to install the theme manually via FTP but that doesn't work either. For example I upload a 75KB file and after it is successfully uploaded it has 0KB size.
I think this has something to do with your hosting environment because it doesn't allow to upload files!
Please let the host know about the issue. This is not the problem with our theme.
Hi
The theme installation show an error:
Could not copy file. /home/aspee/public_html/wordpress/wp-content/themes/kalium/assets/css/fonts/font-awesome/fonts/FontAwesome.otf
Failed to install theme.
What can I do? I dare not delete this file.
Thanks!
Hi Daniela2017,
Can you please try to be very specific about the question and explain it more to us, was it heme installation or demo content installation please?
Also please check if your server offers the Minimum PHP requirements, if not then you should contact your hosting provider and ask them to increase those limits for you.
Then you can try to install the theme again and see if the error is still active. If you still encounter the same problem, then please make a video and tell us the video to see this problem and share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Thanks!
Hi Daniela2017,
Your Wordpress credentials are not working for me (ERROR : Invalid username). Can you please send us the correct ones?
Thanks!
Excuse me, the user name is
nuevo
and the password is
nuevo7
Thanks!!!
Hi Daniela2017,
Can you please increase access permission to Admin (User Role). For the moment I'm very limited to do anything on your site.
Thanks.
You have the max. administrator permission, I don't have super Admin, only Administrator. I have the same permission.
Hi Daniela2017,
I have tried to install the theme manually via FTP but that doesn't work either. For example I upload a 75KB file and after it is successfully uploaded it has 0KB size.
I think this has something to do with your hosting environment because it doesn't allow to upload files!
Please let the host know about the issue. This is not the problem with our theme.