I have Kalium theme version 2.0.6.1, but when I try to update to the new version it shows this message: "This domain is not permitted to download the update!"
I read some of the answers from others customers, but I'm not pretty sure what do I have to do.
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I have fixed the issue, it was an old bug we had which we had fixed but it was not applied on your site. Now you are able to update the theme and the plugins to their latest version.
If you don't know how to update the premium plugins then follow this tutorial on our documentation.
Hi!
I have Kalium theme version 2.0.6.1, but when I try to update to the new version it shows this message: "This domain is not permitted to download the update!"
I read some of the answers from others customers, but I'm not pretty sure what do I have to do.
Please some help.
thanks
Paz
{"wp":{"use":false,"adminUrl":"http://www.unoauno.cl/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi Paz,
The theme appears to be activated in this domain http://www.unoauno.cl/
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi there,
I have fixed the issue, it was an old bug we had which we had fixed but it was not applied on your site. Now you are able to update the theme and the plugins to their latest version.
If you don't know how to update the premium plugins then follow this tutorial on our documentation.
Best regards,
Laborator Team