Okay
  Public Ticket #1159834
Related Item not Showing
Closed

Comments

  • hillmie87 started the conversation
    May 5, 2017 at 4:23am

    Hi, The theme was working fine, but when I updated to the latest version last night (Aurum v2.9.8) it messed up my child theme slightly and the theme no longer shows related product on the single product page. The CSS I have fixed, but still unable to get the related product to show. Please help.

    {"wp":{"use":false,"adminUrl":"https://www.orsonhuton.com/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • [deleted] replied
    May 5, 2017 at 8:12am

    Hi hillmie87, 

    Please download this file new laborator_woocomerce.php file and replace it with the old file that you can find on the wp-content/themes/aurum/inc.

    Please tell us if this fix solved your problem.

    Thanks!

  • hillmie87 replied
    May 5, 2017 at 9:22am

    Hi, this fixes the related items issue. It is now showing as normal. thanks!

  • [deleted] replied
    May 5, 2017 at 9:28am

    Hi hillmie87,

    I'm very glad to hear that

    Can you please check if everything is good with image opacity on Related Products area too?

  •   hillmie87 replied privately
  • [deleted] replied
    May 8, 2017 at 7:12am

    Hi hillmie87,

    When i checked this product of our demo (example) i didn't found any difference of quality of the images on Chrome and Firefox, so I think that this is happening on your end only.

    We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.

    Also please check if this problem is coming from any Custom CSS that you may have added.

    If you still can't solve this, then please open a new ticket with this problem explained and there also send us your WP and FTP credentials.

    Thanks!