Mobile version of my store became absolutely unusable after the update to Kalium 2.0.6.1 due to massive scrolling issue. It's almost impossible now to scroll down the site...
I've already tested my site and also http://demo.kaliumtheme.com/shop/ on more than 10 different devices and same problem appears all the time!
I've placed private ticket before but have been told by support team that they can't replicate this problem and it appears on my site only... And no one takes into account that Kalium Store demo site has this issue too...
I was able to reproduce this error and you are right, it is really happening also in our official version of Kalium.
We are going to release new update of Kalium this week and this problem should be solved. I've assigned your ticket as high priority issue and should fix this in the upcoming update.
Thank you for reporting this and I kindly ask you for patience
I wanted to contact you over this issue. I am doing some tests and, however it is almost impossible for me to test this issue. I need to test this on your site so I need your FTP credentials.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I have applied the latest update for you which is not released yet. I tested and it worked, can you please check by yourself and confirm if its working?
Please make sure you have cleared the cache before testing it.
Thank you, now It's better than it was before, but still not good as it was and as it should be. Seems that this issue is related somehow to woocommerce plugin/widgets, because it appears only on main page and on catalog page, the rest of the site works perfect.
Do you want me to update woo commerce plugin to ver. 3.03 and try again (now I'm on 3.0.0)?
I have finally found the root of this issue! It was an event "swipe" attached to body and for each swipe it was firing a function that was quite "time expensive" thus caused memory issue on mobile and that delayed/blocked the scrolling.
Here is the file for you to replace:
Download this file and replace it in this directory (of the theme): /assets/js
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
Thank you, I replaced the file and result is the following: now every swipe scrolls the page (before only each 3rd swipe), but with a short delay and also product pictures reloads every time while scrolling the page. I hope this helps.
As for Featured Product, this widget is not handled by us. The best way to test it is to activate another theme and see if its showing the same results.
FYI I have uploaded latest files of Kalium, and the old folder moved in wp-content/ named "kalium-backup" in case you need anything from old files.
Just a last question regarding the Featured Product widget: it is set up to show random items, but it always shows the same items even after hard re-fresh!
Please change the theme and see if this issue happens again, if the same issue is still showing after switching the theme then the problem is with the widget and not with the theme.
Hello,
Mobile version of my store became absolutely unusable after the update to Kalium 2.0.6.1 due to massive scrolling issue. It's almost impossible now to scroll down the site...
I've already tested my site and also http://demo.kaliumtheme.com/shop/ on more than 10 different devices and same problem appears all the time!
Video: https://www.dropbox.com/s/5jle5a2mzimiyac/IMG_0434.m4v?dl=0
Is anyone else experiencing same problem?
I've placed private ticket before but have been told by support team that they can't replicate this problem and it appears on my site only... And no one takes into account that Kalium Store demo site has this issue too...
Dear Solarside,
I was able to reproduce this error and you are right, it is really happening also in our official version of Kalium.
We are going to release new update of Kalium this week and this problem should be solved. I've assigned your ticket as high priority issue and should fix this in the upcoming update.
Thank you for reporting this and I kindly ask you for patience
Have a great
Hi Arlind,
Thanks for coming back to me on this.
Looking forward for the update!
Cheers,
Dima
Hi Dima,
I wanted to contact you over this issue. I am doing some tests and, however it is almost impossible for me to test this issue. I need to test this on your site so I need your FTP credentials.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Dima,
I have applied the latest update for you which is not released yet. I tested and it worked, can you please check by yourself and confirm if its working?
Please make sure you have cleared the cache before testing it.
Hi Arlind,
Thank you, now It's better than it was before, but still not good as it was and as it should be. Seems that this issue is related somehow to woocommerce plugin/widgets, because it appears only on main page and on catalog page, the rest of the site works perfect.
Do you want me to update woo commerce plugin to ver. 3.03 and try again (now I'm on 3.0.0)?
Let know, please?
Thank you,
Dima
Hi Dima,
That helps a lot! Do you think both widgets cause these issues? It would help me more if there is specific widget causing this?
Hi Dima,
I have finally found the root of this issue! It was an event "swipe" attached to body and for each swipe it was firing a function that was quite "time expensive" thus caused memory issue on mobile and that delayed/blocked the scrolling.
Here is the file for you to replace:
Download this file and replace it in this directory (of the theme): /assets/js
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
This should work hundred percent!
Hi Arlind,
Thank you, I replaced the file and result is the following: now every swipe scrolls the page (before only each 3rd swipe), but with a short delay and also product pictures reloads every time while scrolling the page. I hope this helps.
Hi Dima,
Can you please record your screen while doing this?
I am not getting that here. Note that images are lazy loaded and therefore it may look they are being reloaded?!
Hi Arlind,
Please check the screen recording and video to check how everything works at the moment:
1. https://www.dropbox.com/s/6iqsz3iee5uuneg/2017-04-21%2014.33.59.mov?dl=0
2. https://www.dropbox.com/s/3tw5eitvh5a1pvc/screen.mov?dl=0
And also I noticed that Featured Product widget is set up to show random items, but it always shows the same items.
Hi Dima,
I've just added a newer fix, and recorded the screen while scrolling your shop. Now seems much smoother:
http://drops.laborator.co/165Ap
As for Featured Product, this widget is not handled by us. The best way to test it is to activate another theme and see if its showing the same results.
FYI I have uploaded latest files of Kalium, and the old folder moved in wp-content/ named "kalium-backup" in case you need anything from old files.
Hi Arlind,
All is OK now, thank you very much!
Do I need to update the theme with the next release? Is it safe to update to WooCommerce 3.04?
Thank you,
Dima
Hi Dima,
Awesome!
Yes you can now update your WooCommerce up to version 2.0.4. You can always read the updates release notes on this link Kalium Changelog.
Thanks for your collaboration and providing necessary information to solve these issues.
Arlind,
Just a last question regarding the Featured Product widget: it is set up to show random items, but it always shows the same items even after hard re-fresh!
Hi Solarside,
Please change the theme and see if this issue happens again, if the same issue is still showing after switching the theme then the problem is with the widget and not with the theme.
Best regards,
Laborator Team