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  Public Ticket #1086235
Font can not be installed
Closed

Comments

  •  2
    Yumi Sakai started the conversation

    Hello,

    When I try to install, I get the following error and I can not install it.

    [403] Direct download is not allowed!

    I have done the following two work already.

    I did the work of Export & Import Fonts.

    http://documentation.laborator.co/kb/kalium/export-import-fonts/


    The typolab-fonts' Permission has also been changed to 777.

    ~/wp-content/uploads/typolab-fonts/




    {"wp":{"use":false,"adminUrl":"http://kominasemako-com.check-xserver.jp/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  •  1,558
    Laborator replied

    Hi Yumi,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread. To include your credentials click Insert Credentials button in editor toolbar. (See how)


    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   Yumi Sakai replied privately
  •  1,558
    Laborator replied

    Hi Yumi,

    This is what I am getting when trying to access your site:


    (view large version)

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •  2
    Yumi Sakai replied

    Hello,

    I turned off the international IP address restriction setting, so you should be able to log in.

    Would you please try again?

  • [deleted] replied

    Hi Yumi,

    I managed to solve this problem and also i installed the fonts for you

    Will set this ticket as solved from here.

  •  2
    Yumi Sakai replied

    Hi Ylli,

    Thank you so much. The problem was solved.

    By the way, could you tell me what was wrong?

    Yumi

  • [deleted] replied

    Hi Yumi,

    That is a problem on our side but we are still investigating why this is happening to some users.

    Anyway, i'm very glad that the problem is now solved for you

    Will set this ticket as closed from here.