On pressing the "Activate Product" button in the WP admin, a pop-up window is displayed that remains empty, so I can not activate the theme. Checking the System status, I see a red X under "WP Remote Get", but there is no additional info. Only the red x. Does this also mean that the Laborator Api is not accessible or what? I have a shared hosting at www.hostpc.com
Thank you for the link to the article, but I already knew this article.
I have contacted my host, and they said the access to the api server is ok. They suggested to try with another browser.
After updating my browser to the latest version, the activation pop-up window displayed well and I was able to perform all steps. At the end I press the "Start using Kalium" green button (see attached screenshot)... the pop up window closes and everything seems ok, BUT in my wordpress Dashboard, under product registration, nothing changes (also after refreshing the browser...). So the dashboard is still saying that I should register..... please help. Thanks
This is really strange. Can you please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
We have checked your issue and we found that WP Remote Get, was not allowed and this will cause unsuccessful the theme activation. We have wrote about this so please read this article, Cannot activate the theme.
I repeat what I have already written in this ticket: I have read the article you mention before opening this ticket. I also contacted my host as suggested by the article, who said that access to api server should be ok. So it does not really help me if you point again to that article, what a collegue of you already told me in this ticket.
Maybe it would help to have more information about that WP Remote Get. What is it exactly? Which setting must be changed and where exactly? With this info my host can perhaps help me...
I also asked you if there is another way to enter my licence key in my wordpress installation...
On pressing the "Activate Product" button in the WP admin, a pop-up window is displayed that remains empty, so I can not activate the theme. Checking the System status, I see a red X under "WP Remote Get", but there is no additional info. Only the red x. Does this also mean that the Laborator Api is not accessible or what? I have a shared hosting at www.hostpc.com
Many thanks
Hi Giorgio,
Please just read this article Activating the theme. Specially the Cannot activate the theme? part, there we have wrote for this problem
Hi!
Thank you for the link to the article, but I already knew this article.
I have contacted my host, and they said the access to the api server is ok. They suggested to try with another browser.
After updating my browser to the latest version, the activation pop-up window displayed well and I was able to perform all steps. At the end I press the "Start using Kalium" green button (see attached screenshot)... the pop up window closes and everything seems ok, BUT in my wordpress Dashboard, under product registration, nothing changes (also after refreshing the browser...). So the dashboard is still saying that I should register..... please help. Thanks
Hi Giorgio,
This is really strange. Can you please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Giorgio,
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Giorgio,
Thanks for providing us your WP credentials. Can you please send us your FTP credentials too as Arlind wrote? Thanks!
Hi Giorgio,
We have checked your issue and we found that WP Remote Get, was not allowed and this will cause unsuccessful the theme activation. We have wrote about this so please read this article, Cannot activate the theme.
And let us know if you need more help.
Hi,
I repeat what I have already written in this ticket: I have read the article you mention before opening this ticket. I also contacted my host as suggested by the article, who said that access to api server should be ok. So it does not really help me if you point again to that article, what a collegue of you already told me in this ticket.
Maybe it would help to have more information about that WP Remote Get. What is it exactly? Which setting must be changed and where exactly? With this info my host can perhaps help me...
I also asked you if there is another way to enter my licence key in my wordpress installation...
Thank you very much
Hi
Can you please contact your host and ask them to allow CURL requests to our server:
Our theme interacts with API server to get latest demo content files, updates and security patches so this is very important to allow.