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Okay
  Public Ticket #1057110
Activation
Closed

Comments

  •  1
    BenZorg started the conversation

    Hi,

    We updated WordPress and Kalium to last version and started from scratch.

    It is written that the "Product is activated and you can get latest updates!" but in the system status, we have a red cross in front of the "licence activated" line.

    When we try to install the demo content, we can't due to this issue. 

    When we hit the "activate product" button (still possible), there is a new page showing up but remains blank.

    Any idea ? 

    {"wp":{"use":false,"adminUrl":"lga.archi/wp-admin","username":"lga.archi","password":"plhBGA15*8486"},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  •  1
    BenZorg replied

    Hi,

    I figured out how to solve my problem. I was using Edge and the new window was somehow blocked and remained blank. With Firefox, I was able to activate for good.


    bests

  •  1,561
    Laborator replied

    Hi BenZorg,

    Glad to hear that you managed to solve the problem.

    Enjoy Kalium

    Best regards,
    Laborator Team


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