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  Public Ticket #1041972
Cannot download Kalium theme
Closed

Comments

  •  2
    Elenivez started the conversation
    January 30, 2017 at 7:51pm

    Hello,

    I bought the Kalium theme in November and I cannot download it


    Thank you

    {"wp":{"use":false,"adminUrl":"","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • [deleted] replied
    January 31, 2017 at 12:25pm

    Hi Elenivez,

    So are you saying that you can't download our theme from Themeforest? To download our theme, just go to https://themeforest.net/downloads login with your username "Elenivez". 

    You will see our item there and you can click Download button on it.

  •  2
    Elenivez replied
    January 31, 2017 at 5:01pm

    hi,

    Yes..I know. I have done that . I have pressed download and the download just doesn't progress. 

  • [deleted] replied
    February 1, 2017 at 11:57am

    Hi Elenivez,

    That is a really strange thing. Have you tried to do the same on another PC or another browser?

    If you are still having problems i suggest you to contact Envato Help Center because we as authors can't do anything about this.

    Please contact Envato Help Center and on "Hi, what can we help you with?" area please use My Account and then proceed with your ticket.

    Have a great day