Thanks for your attention. I update the aurum template creating a child theme but something fail because my shop is a mess. The products are too big and the description looks messy. Please cold you tell me how to fix it?
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Sorry but I have switched to child theme too see the products how they look. Now I have activated parent theme but it is the same result! Maybe its a caching problem?!
P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
A huge thank you from Laborator in advance and have a great week!
Good morning
I am tried to install the new version of Aurum but something is wrong:
Please, could you help me to discover what is the problem?
Best regard,
Lis
{"wp":{"use":false,"adminUrl":"","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi Lis,
I guess you have previously installed or uploaded a folder "aurum" in wp-content/themes/ folder. So here is what you need to do:
1. Using your FTP software or File Manager in cPanel head to wp-content/themes/ folder and delete aurum folder.
2. Then go to Appearance > Themes and upload aurum.zip contained in main download files of Aurum theme.
3. Activate the theme and you are all set, just don't forget to activate recommended plugins in Appearance > Install Plugins
Hopefully this will help you.
Hi Arlind
Thanks for your attention. I update the aurum template creating a child theme but something fail because my shop is a mess. The products are too big and the description looks messy. Please cold you tell me how to fix it?
Thanks in advance,
Lis
Hi Lis,
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Sorry but I have switched to child theme too see the products how they look. Now I have activated parent theme but it is the same result! Maybe its a caching problem?!
Hi Airlind
besides, I attached a link with how the page looks like, so messy.
Wrong page
Best regards,
Lis
Hi Lis,
After checking your theme files I saw that "WC_TEMPLATE_DEBUG_MODE" is enabled.
If you have enabled it, please disable (delete that line).
I can remove that in plugin files (hard-code) but that will not work when you update woocommerce.
Hi Lis,
The reason why this was not working is because you have set "template status" to debug mode:
(view large version)
In this page: https://joyeria-deyali.com/wp-admin/admin.php?page=wc-status&tab=tools
So now it is fixed and working properly.
Hi Airlind!
Thank you so much!! I really appreciate all your help and kindness.
Best wishes,
Lis
Hi Lis,
Glad to hear that
P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
A huge thank you from Laborator in advance and have a great week!
Will set this ticket as solved from here.
Hi Airlind!
I just did it. Thank you so much again!
A big huge!
Lis
Thank you a lot, anytime you need help, here you can find us.
Hugs for you too