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  Public Ticket #1037942
An error occurred while updating Kalium: This domain is not permitted to download the update!
Closed

Comments

  •  2
    Jon started the conversation
    January 27, 2017 at 12:23am

    When trying to install Kalium 2.0.4., I get this message: 

    An error occurred while updating Kalium: This domain is not permitted to download the update!

    I have registered my account, so not sure why this isn't working.

  • [deleted] replied
    January 27, 2017 at 12:04pm

    Hi Jon,

    Can you please share your site URL and Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   Jon replied privately
  • [deleted] replied
    January 30, 2017 at 12:44pm

    Hi Jon,

    Please just go to Laborator > Product Registration and re-activate your product.

    Then you will be able to update your theme very easily from your Wordpress updates.

  •  2
    Jon replied
    January 31, 2017 at 9:24pm

    Awesome, it worked!

  • [deleted] replied
    February 1, 2017 at 11:52am

    Hi Jon,

    I'm glad to hear that. Have a great day!

    Will set this ticket as solved from here.