Okay
  Public Ticket #1024250
Media Library
Closed

Comments

  •  2
    mermecheo started the conversation

    After installing Kalium we are having a unique problem where we will be able to see all of our media in the media library, but once we attempt to upload an image as a "product image" in WooCommerce  or the "featured image" in a post the media library will show empty and with a never stopping loading wheel. Additionally we are unable to save any changes to these feature images.

    Lastly we are unable to install Revolution Slider as it is braking WooCommerce for some reason. Are you able to help me figure out why is this the case?

    {"wp":{"use":false,"adminUrl":"","username":"mermecheo","password":"Chuito02!"},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • [deleted] replied

    Hi mermecheo,

    1— This doesn't seem like a theme issue because this is a Wordpress area where our theme doesn't change anything.

    Can you please check if your server meets the recommended PHP configuration limits as follows:

    • max_execution_time 180
    • memory_limit 128M
    • post_max_size 64M
    • upload_max_filesize 64M
    • max_input_time 60

    For more info visit this link Recommended PHP Configuration Limits.

    If you need more info, please don't hesitate to reply.

    2— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.

    Also please share your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)