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  Public Ticket #1021685
Responsive menu
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Comments

  •  2
    brandneworchids started the conversation

    on my homepage i cant see the menu button when the page is in responsive moxe. How can i fix this?

    {"wp":{"use":false,"adminUrl":"Www.growingconcepts.nl/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • [deleted] replied

    Hi brandneworchids,

    Can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    [EDIT] I can't see what version of Kalium you are using, but if you are using Kalium version below the 2.0.3.1 then you ned to update the theme and check if the problem is fixed.

    The easiest way to update our themes is if you use Envato Market plugin. Just follow this little procedure http://drops.laborator.co/pLFH

    After this, to update the plugins to the latest version that we support, just go to Appearance > Install Plugins and update them.

    If you use LayerSlider plugin but can't update it, please just go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins again, you now can update and activate this plugin again.

  •   brandneworchids replied privately
  • [deleted] replied

    Hi brandneworchids,

    Your Wordpress and FTP credentials are not working for me.

    Are you using Kalium 2.0.3.1 already please? If not, then you must update your theme and your plugins with as i wrote on my last reply.

  •   brandneworchids replied privately
  • [deleted] replied

    Hi there,

    You have send me the same Wordpress credentials again http://drops.laborator.co/DNaS

    Also your FTP credentials still not working for me.

  •  2
    brandneworchids replied

    ftp username

    [email protected]

    Passw

    Envato1234

    Host

    Ftp.strato.com


    Username wp

    kevin

    Password

    Spover1985


    This will work. Sorry for the inconvience

  • [deleted] replied

    Hi brandneworchids,

    Thanks for providing the correct Wordpress credentials.

    The problem is happening because you have added this CSS code on your Custom CSS on that page only:


    (view on new page)

    The code is showing the menu in a White color and that's why the menu can't show.

    P.S: You can delete Envato Toolkit and Envato Market plugins now because on the Kalium 2 when you activate the product, updates of the theme will show once they are available. So you can update the theme very easily.

    To activate the product please just go to Laborator > Product Registration.

    Will set this ticket as solved from here.

  •  2
    brandneworchids replied

    thank you for fixing

    Another problem... i wanna download a new font: Function Pro Book but i get the 403 error. Direct download not allowed

  • [deleted] replied

    Hi brandneworchids,

    I can see that you already have installed the fonts now so the problem should be solved

    Will set this ticket as solved from here.