In the client element the ability to move (drag) the logo's is shown, but it does not actually work. You can click on the client in the element (see attachment), but after dragging the client appears in the exact same location as previously.
Can you please share that page URL and your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
We wrote an support ticket to wpbakery (VC plugin creators) and they responded that they will try to fix this problem on their next updates of the Visual Composer plugin.
P.S: You can delete Envato Market plugins now because on the Kalium 2 when you activate the product, updates of the theme will show once they are available. So you can update the theme very easily.
VC just opened a Slack channel and I asked them about the client logo issue. They responded along the lines that is is probably a theme problem. I can acknowledge that moving team members around works flawlessly. That is basically the same functionality.
QUOTE: As you may know, VC comes with an extensive inner api which is used by third party developers (theme and plugin authors) to add more elements to the VC. And because of that, we can’t be aware of all the elements that are available. You are referring to a third party element which is not part of VC core, so guys from Laborator should assist you better in this question then we.¨
I hope that makes the issue a little clearer. If you want I can send more screenshots if needed. As far as I see it is the only thing in the theme that does not work as it should.
I have managed to solve this issue, clearly was part of our theme but very difficult to locate as there was no error being generated, simply there was a wrong variable name assigned to Clients Logo and caused this issue to happen, so now I have tested it and it is working:
In the client element the ability to move (drag) the logo's is shown, but it does not actually work. You can click on the client in the element (see attachment), but after dragging the client appears in the exact same location as previously.
Hi benvantende,
Can you please share that page URL and your Wordpress credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Sorry to be late. I thought I posted last week already. Thanks for your assistance.
Kind Regards Ben
Hi benvantendem,
We wrote an support ticket to wpbakery (VC plugin creators) and they responded that they will try to fix this problem on their next updates of the Visual Composer plugin.
P.S: You can delete Envato Market plugins now because on the Kalium 2 when you activate the product, updates of the theme will show once they are available. So you can update the theme very easily.
Heyla,
Thanks for the feedback. I am really happy with how support and the theme itself rocks.
Well done!
Ben
Hi Ben,
I'm glad to hear that
Hey Ylli,
VC just opened a Slack channel and I asked them about the client logo issue. They responded along the lines that is is probably a theme problem. I can acknowledge that moving team members around works flawlessly. That is basically the same functionality.
QUOTE: As you may know, VC comes with an extensive inner api which is used by third party developers (theme and plugin authors) to add more elements to the VC. And because of that, we can’t be aware of all the elements that are available. You are referring to a third party element which is not part of VC core, so guys from Laborator should assist you better in this question then we.¨
I hope that makes the issue a little clearer. If you want I can send more screenshots if needed. As far as I see it is the only thing in the theme that does not work as it should.
gRTz ben
Hi Ben,
I have managed to solve this issue, clearly was part of our theme but very difficult to locate as there was no error being generated, simply there was a wrong variable name assigned to Clients Logo and caused this issue to happen, so now I have tested it and it is working:
http://drops.laborator.co/Eic5
Hey Arlind,
Thanks for solving it. Really awesome. Does the fix come in the form of an update to the theme?
Have a great weekend
Ben
Hi Ben,
Great, yes we will publish this fix on our next update too.
Have a great weekend for you too!
Will set this ticket as solved from here.