A client of me called because he couldn't see his page. He was able to login to the backend but pharmaqueen.gr homepage wasn't working and instead he was seeing a blank page.
I spent my entire day trying to find out what is causing that problem and after all i noticed that the problem is coming from the revolution slider and the advanced custom fileds plugins. If both are activated the page start to load and suddenly you get a blank page. When you dectivate any one of them the page load normally but without slider.
I have attached some screenshots that may help you to help me. These were taken when both plugins were activated.
For now I have deactivated the slider plugin to prevent having that blank page
May the problem is that Revolution Slider is not updated and if yes how can I update this plugin?
Glad to hear that (you are lucky that today i don't have too many tickets assigned)
Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as Visual Composer and Revolution Slider) update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.
Hello there and happy new year to all of us.
A client of me called because he couldn't see his page. He was able to login to the backend but pharmaqueen.gr homepage wasn't working and instead he was seeing a blank page.
I spent my entire day trying to find out what is causing that problem and after all i noticed that the problem is coming from the revolution slider and the advanced custom fileds plugins. If both are activated the page start to load and suddenly you get a blank page. When you dectivate any one of them the page load normally but without slider.
I have attached some screenshots that may help you to help me. These were taken when both plugins were activated.
For now I have deactivated the slider plugin to prevent having that blank page
May the problem is that Revolution Slider is not updated and if yes how can I update this plugin?
Thanks in advance
Hi Konstantinos,
This is a very strange problem, and this is the first time that i hear this problem.
Anyway i just updated your Revolution Slider plugin to the latest version (5.3.1.5) and activated it. It seems that the problem os solved now
Thanks again for your super speedy reply.
But how should we get future updates for the plugins that we got through your theme?
Hi Konstantinos,
Glad to hear that (you are lucky that today i don't have too many tickets assigned)
Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as Visual Composer and Revolution Slider) update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.
Thank you very much Ylli.
Happy new year tο all of you.
Hi Konstantinos,
Thank you very much, hope that this year will be the best for you
Will set this ticket as solved from here.