Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay
  Public Ticket #1012157
My product won't activate
Closed

Comments

  •  2
    jeffplo started the conversation
    January 7, 2017 at 2:28am

    I've tried to register/activate my product, I followed the steps and it always told me that my product has been activated and I can start using Kalium but when I check the system status, it's said that it hasn't been activated.

  • [deleted] replied
    January 9, 2017 at 8:01pm

    Hi jeffplo,

    Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)