Hi just wanted to know if i can get some help please i sent out tickets 2 day ago and not got any responses yet!!
As certain element of the theme i don't understand and i need help on. i am getting so confused on what to do as it not looking like some the demo website i have seen.Sorry to say the documentation has not really help me at all on certain aspect as i am all new to this and i got his a week ago
For instance to start off:
1. The menu does not show up my homepage (check image - Screenshot 2016-12-31 12.21.11.png) You can see that the menu is not there. But when i was working the 'About page' it was showing?
2. Then on the same page portfolio images are square. (check image - Screenshot 2016-12-31 12.03.21.png) Is there a way we can find out the correct dimension (so i can work/design a correct preview image the feature image) Also if can make the square a bit smaller?
The end process i would love my website to look similar to these website
Sorry for the late reply, but as you may have seen we had too much support tickets and it was holidays and my 2 other team mates where on vocation, so I was alone dealing with everything.
Hope that 2017 will be great for you
As for your question:
Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
1— That was happening because you where using some plugins that don't come with our theme, and one of them was creating the problem, i disabled them and now the menu is working as it should.
2— You just need to upload your image on the best image size that you have and Wordpress will take care for others.
It creates thumbnails on different sizes that it needs to place through the site.
That user has installed our theme and from the beginning has installed our Agency demo and then he has modified it to their needs.
You can do the same too by just going to Laborator > Demo Content install and install that demo.
I think that will help you very much to understand how our theme works, because all the things that you see on that demo on our site will be added to your site, then you just need to edit those projects or pages to fit your needs.
To install demo contents your max_execution_time should me minimum 90 or 180, yours is 30 as you can see on that page:
Thank you deeply for the reply back to my response and i am goign to try to see what i cna do with the informtion you have given.
on another note, i am having
another trouble which is trying to set up the pages. as you can see
in the image attached (check -Screenshot 2017-01-04
19.33.34.png )
the gallery images that I've set is to a column width of
Two Thirds 2/3, but it left aligned. How do i still keep
it to the Two Two Thirds 2/3 ratio, but more central? Also as
well, how do you get rid of the text 'logo' which text at the top
of that page?
Hi just wanted to know if i can get some help please i sent out tickets 2 day ago and not got any responses yet!!
As certain element of the theme i don't understand and i need help on. i am getting so confused on what to do as it not looking like some the demo website i have seen.Sorry to say the documentation has not really help me at all on certain aspect as i am all new to this and i got his a week ago
For instance to start off:
1. The menu does not show up my homepage (check image - Screenshot 2016-12-31 12.21.11.png) You can see that the menu is not there. But when i was working the 'About page' it was showing?
2. Then on the same page portfolio images are square. (check image - Screenshot 2016-12-31 12.03.21.png) Is there a way we can find out the correct dimension (so i can work/design a correct preview image the feature image) Also if can make the square a bit smaller?
The end process i would love my website to look similar to these website
http://olddirtydermot.com/old-dirty-dermot-2/
http://olddirtydermot.com/ (without the boarder)
Thank you
Hi Chukwuemeka,
Sorry for the late reply, but as you may have seen we had too much support tickets and it was holidays and my 2 other team mates where on vocation, so I was alone dealing with everything.
Hope that 2017 will be great for you
As for your question:
Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Michael,
Thanks for your wishes
1— That was happening because you where using some plugins that don't come with our theme, and one of them was creating the problem, i disabled them and now the menu is working as it should.
2— You just need to upload your image on the best image size that you have and Wordpress will take care for others.
It creates thumbnails on different sizes that it needs to place through the site.
That user has installed our theme and from the beginning has installed our Agency demo and then he has modified it to their needs.
You can do the same too by just going to Laborator > Demo Content install and install that demo.
I think that will help you very much to understand how our theme works, because all the things that you see on that demo on our site will be added to your site, then you just need to edit those projects or pages to fit your needs.
To install demo contents your max_execution_time should me minimum 90 or 180, yours is 30 as you can see on that page:
(view on new page)
Please check if your server meets the recommended PHP configuration limits as follows:
For more info visit this link Recommended PHP Configuration Limits.
HI Ylli
Thank you deeply for the reply back to my response and i am goign to try to see what i cna do with the informtion you have given.
on another note, i am having another trouble which is trying to set up the pages. as you can see in the image attached (check -Screenshot 2017-01-04 19.33.34.png )
the gallery images that I've set is to a column width of Two Thirds 2/3, but it left aligned. How do i still keep it to the Two Two Thirds 2/3 ratio, but more central? Also as well, how do you get rid of the text 'logo' which text at the top of that page?
Kind regards
Chukwuemeka
Hi chukwuemeka,
Glad to hear that
I can see that this is double ticket https://laborator.ticksy.com/ticket/1003146.
Will set this ticket as solved from here.
Hi Ylli
oh ok, but it still has not been solved?
Kind regard
Chukwuemeka
Hi Chukwuemeka,
You don't need to open multiple tickets, we reply one by one every ticket so please be more patient.
Will set this ticket as closed from here.
Thanks for your understanding!