When I create new products or duplicate/edit an existing ones and have a look in the category page to see how does it looks like it duplicate the image and name form the first product in the category.
I have attached some screenshots because its a bit hard to explain. It happen only to the first person who see the page (doesn't have to be the admin).
After someone saw it, or if you refresh the page, everything goes back to normal.
I turned off all plugins, tried it in different categories and products, tried in incognito, tried to delete cache, tried to update critical plugins - nothing helped!
I have tried to see this issue live but I a was not able to reproduce the issue.
I know exactly what you mean because this issue was present earlier in Aurum but we have fixed.
Can you tell me how do you repeat this problem so explain the steps where I should click, because I did opened the site in incognito window and accessed the pages for the first time and they were not showing duplicate products!
Thanks for your wishes, we also wish you a very happy new year and all the best for you this year.
After around 2 hours troubleshooting this issue I finally found the root and fixed it. So now your products will not duplicate anymore. It was an internal library in Aurum causing that, so I have update it to latest version and it fixed this issue.
HI,
So I have a very weird error.
When I create new products or duplicate/edit an existing ones and have a look in the category page to see how does it looks like it duplicate the image and name form the first product in the category.
I have attached some screenshots because its a bit hard to explain. It happen only to the first person who see the page (doesn't have to be the admin).
After someone saw it, or if you refresh the page, everything goes back to normal.
I turned off all plugins, tried it in different categories and products, tried in incognito, tried to delete cache, tried to update critical plugins - nothing helped!
Maybe you will have an idea why does it happen :)
Thanks ahead and have a happy new year!
Amnon
{"wp":{"use":false,"adminUrl":"https://precious-boutique.co.il/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi Amnon,
I have tried to see this issue live but I a was not able to reproduce the issue.
I know exactly what you mean because this issue was present earlier in Aurum but we have fixed.
Can you tell me how do you repeat this problem so explain the steps where I should click, because I did opened the site in incognito window and accessed the pages for the first time and they were not showing duplicate products!
Thanks for your wishes, we also wish you a very happy new year and all the best for you this year.
Hi Arlind,
Yeah, I saw you answered it 1 year ago and I tried the solution but it didn't work.
Do you have access to our admin?
Duplicate a product 3 times, change images and publish.
Open category page with the products - you should see 3 products with the same image in front.
If you don't succeed maybe we can try to make it with screen sharing.
Let me know and thanks!
Amnon
Hey, are you still here?
Ho Amnon
It took me about 2 hours to debug this issue in your site but very strange how that happens, I have tried the same on my theme and it didn't happened!
See the video process to show that it works:
http://drops.laborator.co/bGW9
So if this issue only happens for the first time and then never repeats, then it is still functional, but I am really confused how that happens.
I will check again what is the problem but I need your FTP credentials to test this issue.
Hi Amnon,
After around 2 hours troubleshooting this issue I finally found the root and fixed it. So now your products will not duplicate anymore. It was an internal library in Aurum causing that, so I have update it to latest version and it fixed this issue.
Your products wont be duplcated anymore.
Wow, you are the best!
Thank you very much for your time :)
Hi Amnon,
Thanks for your nice words
Have a great week. I set this ticket as solved from here.