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  Public Ticket #1003836
woocommerce - payment page
Closed

Comments

  •  2
    celinelejeune started the conversation

    Hi, 

    The payment page is not downloaded... 

    So on the order page, when selecting a payment method nothing appears... 

    Could you please help me on this? 

    Thanks in advance!!!


  • [deleted] replied

    Hi,

    I've checked your payment page after I've added a product to cart and the payment methods are shown:


    (view large version)

    Is there anything wrong there that I am not noticing, or tell me how can I reproduce that issue?

  •  2
    celinelejeune replied

    The payment method are shown but not the shipping one. 

    And when I choose a payment, nothing appear ... the payment page never appear. 

    Thanks in advance for your help, 


    Céline

  • [deleted] replied

    Hi Céline,

    It weird how that happens, no body did reported this issue before.

    Please check if your Shipping settings are set correctly because the form is showing in our site:

    Cart Page


    (view large version)

    Checkout Page


    (view large version)

    Backend Settings


    (view large version)


    (view large version)

    So it works for us this way.

    You can also test in different ways, so activate another theme and see if the shipping method is shown, if not then the problem is at WooCommerce settings you have applied.

  •  2
    celinelejeune replied

    thanks Arlind for having investigated. 

    The issue is between bpost (the belgian shipping company) and polylang. The two plugins were incompatible. Now the issue is resolved. 

    Again, thanks for your involvment. 

    Céline

  • [deleted] replied

    Hi Céline,

    Glad to hear that

    P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).

    A huge thank you from Laborator in advance and have a great year!

    Will set this ticket as solved from here.