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  Public Ticket #1848834
layout of portfolio
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  • Raf Tomaszewski started the conversation

    Hi, I am wondering if you can help with some CSS, on the portfolio page, the design of full screen has the description of the item minimised. On all the others including Carousel (which we wish to use) the header and title are at the top of the page, the width is too large that you need to scroll down to reach the carousel. It is possible 

    a) to remove the header from the portfolio page

    b) collapse the description as is with the full screen view, but for carousel view

  •  420
    Arlind replied

    Hi Raf Tomaszewski,

    1. Header can be removed with custom CSS but make sure you only apply only on selected pages by adding on Parameters and Options:

    medium
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    2. In carousel portfolio type you can't make the description to collapse/minimize without custom coding, however there is another alternative by moving the project description below the carousel, maybe this works for you?

    Kind regards,
    Arlind


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  • Raf Tomaszewski replied

    Hi Arlind

    Thank you for your reply but it is seriously as basic as telling me what I have already known.

    You may as well say you guys do not offer support.

    I was more expecting for you to pin point us to the particular area of the CSS or suggest actual modification trick but I guess we will just dig it up ourselves. I do not understand why one portfolio style menu cannot be superimposed over the carousel scheme?

    The theme has an error in my opinion where the header is being forced upon the page.

    There is an option to hide is but nothing happens.... and also there are some options to relocate it to another are and nothing happens... yeah... I guess I'm on my own...

  •  420
    Arlind replied

    Hi Raf,

    The support scope covers the parts of theme related issues, and guidance on generally how to use the theme. If the functionality you are looking for is not presented in our demo site it means it is not available in the theme and this presents a custom request which is out of support scope.

    I am trying to help you to achieve the desired results.

    Header options are contained on each page however there is no option to hide the header:

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    You can either set content below the header (default option) or over the content with absolute position. In very rare cases it is required to hide and can be done with the CSS:

    header.main-header {
    display: none;
    }

    As for the error for header may I know where do you see the error, did you opened the Console Log and see a JS error or something related?

    And the option to hide the header where do you see it?

    Kind regards,
    Arlind


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  • Raf Tomaszewski replied

    hi Arlind

    I guess the issue of extra functionality is fair call. 

    But we since found that some basic word press functionalities di not work either. 

    Examples. 

    In Pages... main portfolio grid settings. It should allow to customise display either to be a column or to extend to edge of browser. Its dead. 

    same page. It should allow 1.2.3....6 images in the row. Dead also. 

    Same page. Grid gap settings. Merged... no gaps. Dead also. 

    The example you have given me ... where it says header above content or over. Is dead. Does nothing in most places. 

    Im more thsn happy to do a team viewer session and show you my frustration with the theme. Its a nice set of settings with quote a few errors. 

    Further example. Team page. 

    You can add team members. Fine

    Pic. Text. Hyperlink. 

    But a placeholder... you cannot edit the image... no option given. 

    It refers to a missing-pic.png or something like that... which actually is missing. We might have to try to create one and see if it tricks that part to work. 

    Please believe me. We are trying to stay away from customising css. Cos that opens a major full on redesign issues for us. 

    But even basic tools / settings have errors. 

    Where to from here?

    Raf

  •  420
    Arlind replied

    Dear Raf,

    I understand your concerns regarding the theme however you are the first amongst all our 26,000+ customers to report this much issues of the theme. We'd rather give you full refund because we do not provide custom work, its true that we help our customers with lot of extra code that does not require much time however in your case its a different story, it has to be implemented and would take a day or two, this is primary written here:

    https://documentation.laborator.co/kb/general/before-you-submit-a-ticket-on-dashboard/

    medium
    (view large image)

    Kind regards,
    Arlind


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  • Raf Tomaszewski replied

    Hi Arlind

    The latest issues I have reported to you are actually and in fact bug fixes.

    The functionality of the theme is compromised by the fact that the features already provided and included do not seem to work.

    Example where grid changes from 3 images per page (three columns) to 6 images per page (six columns) are the standard fuctionality and it is not working.

    Same with disabling the header, it is a standard functionality, and it id not working.

    I do agree with you though.

    A refund is a simple solution where I can find a more suitable scheme and at the same time you avoid troublesome troubleshooting. We have been already looking for a new theme as we did not want to get bogged down in custom code either. With bugs across the platform, it was simply not worth the time. So this solution will work well for both parties. Thank you

    Could you please advise how we do that?

    thank you kindly.

    Raf

  •  420
    Arlind replied

    Hi Raf,

    Can I see the page in words which has this grid issue that turns from 3 columns/images to 6 images per row? And also provide the steps for me to reproduce the issue. If that is problem with the theme we will surely fix it as we always did, our customers help a lot to fix unhandled bugs.

    Also for header is the same, where do you deactivate the header because as I know there is no such option in our theme?!

    Kind regards,
    Arlind


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  • Raf Tomaszewski replied

    hi Arline

    It is all in portfolio gallery settings. 

    You select the portfolio grid style and one of the settings is how many images in a row from 2-6 (from memory - I'm in bed)... despite saving previewing and trying few times it never worked.  It remains on 3. Default

    The other issue it's not so much hiding the header, I might have described it wrongly. The option you have shown us as an image screen capture first time. Over the content or above the content. Doesn't work. Does nothing. 

    There are other issues so I'm wondering if during import of the theme something has not got messed up cos more settings like these mentioned above do not work also. Hence why I asked. 

    Nevertheless I'm still ok not to waste your time as I do feel quite bad being the only odd customer out of 26000 who have issues. Lol

    Btw. It's not only me but my it guy also, and we both gave up with the same issues in sight

    I can send the screenshots tomorrow or do teamviewer if you like to see it live. Could even connect now if you like

    Thank you

    Raf

  •  420
    Arlind replied

    Hi Raf,

    1. On portfolio gallery maximum columns are set to 4 items per row:

    medium
    (view large image)

    There is no such option, you can modify the current column structure with CSS rule to change only column width.

    2. The purpose of Header Position is to simply move the content in the top of browser edge, you can compare these two images (image 1: content below, image 2: content above):

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    (view large image)

    medium
    (view large image)

    Thats all what this option does, it doesn't provide option to hide the header.

    Depending on your explanation I don't know how do you want to align the items in category. If the import went wrong I can import demo content for you.

    Kind regards,
    Arlind


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  • Raf Tomaszewski replied

    Arlind. 

    There is another place in the theme where there is another option to set columns. Its actually in other settings... i think. 

    Re: header. I understand your explanation.  It wasnt hiding it but for us it does not move at all. Hence why I asked if it could be a corrupt import. 

    I can login with u to my demosite and show u live via teamviewer. Its very hard to explain here. We also have time difference where Im abt to hit bed. 

    Ill try to take some pics screen captures tomorrow if I get time. 

    Raf

  • Raf Tomaszewski replied

    i think I might have gone out to page settings instead of portfolio properties edit once the header changes were not working. I was looking through the whole theme back then to find anything I could. 

    There are so many things which did not work for us that day.  My IT guy was in thailand and also could not resolve that

  •  420
    Arlind replied

    Hi Raf,

    We live in central Europe (Albania timezone) so I'd like to see with you this issue via Teamviewer. I will be available at 15:00 so tell me if that works for you? Or on monday I'll be available from the morning 8:00.

    Kind regards,
    Arlind


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  • Raf Tomaszewski replied

    Hi Arlind

    It is 6.38pm now so in 7-8 hours will be too late.

    Monday 8am should be better... it would roughly be 5pm here.